Security Officer | 4-on 4-off Shifts & Customer Focus

Manchester Arndale; Hebburn; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Digital learning

Hapi app perks

Wagestream pay access

Job summary

OCS UK & Ireland is seeking a vigilant Security Guard to help create a safe, secure environment for visitors and staff while delivering outstanding customer service.

You’ll operate on a 4 on, 4 off shift pattern (2 days, 2 nights) with 12-hour day shifts (07:00–19:00), maintaining professional presentation and readiness to respond to incidents. A BS7858 clearance and SIA licences are required, and you’ll have access to digital learning and retail perks via the Hapi app.

Qualifications

• Clearance to BS7858 required.
• SIA Licence - Security Guard required.
• SIA Licence - Door Supervisor required if applicable.
• First aid qualification preferred.
• Customer service experience essential.
• Strong written and verbal communication.
• Proficient IT skills (Word/Teams/Outlook).
• Reliable, punctual and approachable.

Responsibilities

• Demonstrate a high level of customer service while maintaining confidentiality.
• Display excellent situational awareness at all times.
• Manage access/egress to buildings and assist guests and contractors professionally.
• Be aware of protest activity and respond/escalate as appropriate.
• Maintain records/logs and submit reports as instructed.
• Follow operating procedures and participate in mandatory training.
• Represent the company with professional appearance on duty.

Skills

Customer service

Communication

IT software

Punctuality

Team player

Initiative

Education

SIA Licence - Security Guard

SIA Licence - Door Supervisor

BS7858 Clearance

First aid certificate

Tools

Word

Teams

Outlook

Job description

OCS UK & Ireland is seeking a vigilant Security Guard to help create a safe, secure environment for visitors and staff while delivering outstanding customer service.

You’ll operate on a 4 on, 4 off shift pattern (2 days, 2 nights) with 12-hour day shifts (07:00–19:00), maintaining professional presentation and readiness to respond to incidents. A BS7858 clearance and SIA licences are required, and you’ll have access to digital learning and retail perks via the Hapi app.