Security Officer

Abm Uk; West Midlands; On-site; GBP 12,000 - 17,000; Part time

Job summary

ABM UK is seeking a Security Officer to be the public face of the Security Team at our shopping centre location. You will deliver first-class security and customer service while on duty, with travel to other sites as required.

Responsibilities include patrolling, incident response, liaising with control room, and maintaining a safe, non-threatening environment. A professional, can-do attitude is essential, with SIA and CCTV licenses and First Aid training preferred.

Qualifications

• SIA licence and CCTV licence are essential.
• First Aid Training is required.

Responsibilities

• Interact with visitors and tenants delivering first-class customer-focused service.
• Carry out regular patrols of the shopping centre as detailed in site instructions.
• Liaise with the control room to respond to incidents and keep colleagues informed.
• Maintain a safe and non-threatening environment for all visitors and staff.
• Record non-conformances and emergencies in the security notebook and ensure policies are followed.
• Assist in incident management and communicate effectively with the team.

Skills

SIA Licence

CCTV Licence

First Aid Training

Customer Service

Job description

Location: B70 7PP

Contractual Hours Weekly: Variable shifts, 24 hours per week

Pay rate: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. This position is based at the site above, however there will be travel involved in the role on a regular basis.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you

Requirements

Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard

• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training