Area Dedicated Relief Security Officers

ABM; Coventry; On-site; GBP 15,343 - 21,852; Full time

Benefits offered by this job

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee perks app

Job summary

ABM is looking for a dedicated Security Team member at Warwickshire Shopping Park. This role is crucial for ensuring the safety and security of the site while providing exemplary customer service.

The successful candidate will manage security incidents and patrol regularly. An SIA and CCTV license, along with First Aid training, is essential. Employment benefits include health support and a cycle-to-work scheme.

Qualifications

• Professional demeanor while carrying out duties.
• Must possess an SIA and CCTV license.
• First Aid training required.

Responsibilities

• Provide first-class customer service to all visitors.
• Conduct regular patrols of the shopping center.
• Manage security incidents in accordance with site policies.
• React proactively to incidents as they arise.
• Log non-conformances and emergencies accurately.
• Maintain vigilance against unauthorized access.
• Ensure all events and incidents are recorded correctly.

Skills

Professional, pleasant, friendly

Team-oriented

Ownership of situations

Motivated and high-achieving

Respectful to staff and visitors

SIA and CCTV license

First Aid Training

Job description

LOCATION: Warwickshire Shopping Park

SHIFT PATTERN: Various Monday-Sunday, 30 hours per week

PAY RATE: £13.50 per hour

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all sites, ensuring a safe and non-threatening environment for all visitors/tenants
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaise with the site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to the Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always while carrying out duties to the highest standard
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary
• To always stay motivated, aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training

EMPLOYMENT BENEFITS

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis

EEO STATEMENT

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.