Dedicated Relief Security Officer

ABM UK; Leeds; On-site; GBP 17,908 - 22,041; Part time

Benefits offered by this job

24/7 GP: UK‑based

Mental Health support

Cycle to work scheme

Perks at Work

Online chat for urgent help

Discounts and offers

Support: crisis help

Job summary

The Mander Centre in Leeds seeks a dedicated Security Officer to be the public face of the security team, delivering exemplary customer-focused service and maintaining high security standards. You will patrol the centre, respond to incidents, liaise with the Control Room, and ensure a safe environment for visitors and tenants.

Applicants must hold an SIA and CCTV license, with First Aid training mandatory. Shift pattern includes various hours Mon–Sun, at £13.20 per hour.

Qualifications

• SIA and CCTV licenses are essential.
• First Aid Training mandatory.

Responsibilities

• Interact with visitors/tenants delivering first-class service.
• Carry out regular patrols of the shopping centre.
• Proactively assist visitors and tenants.
• Safeguard the site to ensure a safe environment.
• Manage incidents per site policies and procedures.
• Liaise with the Control Room and brief colleagues.
• Record non-conformances and emergencies.
• Respond to incidents and keep the team informed.

Skills

SIA license

CCTV license

First Aid trained

Customer service

Team player

Ownership

Proactive

Job description

LOCATION: The Mander Centre

SHIFT PATTERN: Various Monday‑Sunday, 12 hours per week

PAY RATE: £13.20 per hour

Role Overview and Purpose

This important role is the public face of the Security Team. A can‑do and professional attitude is essential in this highly influential role. You must ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.

Key Responsibilities

• Interact with all visitors/tenants within the shopping centre, delivering first‑class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, acting proactively
• Continuously look for opportunities to assist visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all sites to ensure a safe and non‑threatening environment for all visitors/tenants
• Ensure all incidents are managed in accordance with site policies and procedures
• Liaise with the site control room, reacting proactively to incidents and ensuring colleagues are fully briefed and supported
• Report any unsecured areas of the site to the Control Room immediately and ensure action is taken to resolve them
• Record and log all non‑conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies, keeping the Centre team fully informed
• Intelligently assess human behaviour, monitor and surveil suspect individuals, log and report incidents in line with site/company policies
• Maintain vigilance and manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly, following the notebook policies
• Undertake any other reasonable duties as required to meet the needs of the business
• Accept mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory eligible optional?

Required Skills and Experience

• Professional, pleasant, friendly, courteous, and helpful at all times while carrying out duties to the highest standard
• Team player with a one‑team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary
• Maintain motivation, aim high, and achieve
• Respect all staff and visitors within the shopping centre
• Possess an SIA and CCTV license (essential)
• First Aid Training mandatory

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, an employee app featuring discounts, gift cards, cashback, and exclusive offers
• Support: Online chat or telephone service for urgent help in a crisis

Equal Employment Opportunity
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.