Security Officer

Mitie Group plc.; Warmonds Hill; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal assistance

Job summary

Marks & Spencer is seeking a proactive Security Officer to maintain a visible presence, ensure customer and colleague safety, and support secure store operations. This role emphasizes calm professionalism, strong communication, and quick decision‑making in a fast‑paced retail setting.

You will help prevent loss, respond to incidents, and use store tech while delivering excellent customer service and keeping people safe.

Qualifications

• Prior security experience preferred.
• A valid SIA licence desirable, though not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to support customers and colleagues.
• Prevent losses, respond to incidents, and identify risks.
• Support safe ways of working and protect store environment.
• Use store technology and body‑worn cameras for incident management.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Calm under pressure

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You’ll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.

Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

• You’ll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

This is a role where service, safety and professionalism come together every single day.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

Excellent Benefits

• £13.96 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan