Security Officer

Mitie; Telford; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

Employee benefits access

Descripción de la vacante

Mitie is seeking Retail Security Officers to protect customers and colleagues while delivering exceptional service in a busy supermarket environment. You will work across mornings, evenings, weekends and nights on a 30-hour weekly rota at Asda Donnington Wood, Telford, ensuring a safe and welcoming shopping experience.

The role requires a valid SIA license, strong communication skills, and a proactive approach to using CCTV and technology to deter crime and support store operations.

Formación

• Must have a valid SIA license.
• Previous retail security experience preferred.
• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Proficient with technology.
• Enthusiastic and passionate about security.
• Public Space Surveillance SIA licence desirable.

Responsabilidades

• Deliver industry leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime and stock loss.
• Liaise with store management teams.
• Report incidents and crime through our technology.
• Liaise with Police and crime partnerships when required.
• Wear Body Worn CCTV to increase safety.
• Record activity on client documentation and follow procedures.

Conocimientos

Customer service

Excellent communication

Adaptable communication

Tech literacy

Enthusiasm and passion

Herramientas

CCTV systems

Descripción del empleo

Hours: Mornings, Evenings, Weekends and Nights for Holiday Cover- 30 hours a week*

Location: Asda Donnington Wood - Telford

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• MUST HAVE A VALID SIA LICENSE
• Previous Retail Security Desireable
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• High level of enthusiasm and passion
• Previous experience in a similar role is highly desirable
• Public Space Surveillance SIA licence is desirable

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)