Security Officer

Mitie; Park Village; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave entitlement

Pension and life assurance schemes

Free uniform supplied

Retail discounts and online GP

Job summary

Mitie is seeking retail security officers to deliver excellent customer service and maintain a safe shopping environment. You will patrol the store, monitor CCTV, deter crime, and liaise with management and police as required.

Ideal candidates have strong communication skills, a proactive attitude and are comfortable using security technology. Part-time hours include mornings, evenings and weekends to cover 27 hours per week.

Qualifications

• Experience delivering customer service in a retail or security setting.
• Excellent written and verbal communication.
• Ability to adapt communication to different groups.
• Comfort with using security technology and CCTV.
• Enthusiastic and professional.
• Public Space Surveillance SIA licence is desirable.

Responsibilities

• Deliver industry-leading customer service.
• Maintain a clean, tidy appearance in uniform.
• Deter violence and public order offences.
• Conduct store patrols and monitor CCTV.
• Report incidents and liaise with police as needed.
• Liaise with store management to reduce crime.

Skills

Customer Service

Communication skills

Adaptable communication

Technology aptitude

Enthusiasm

SIA licence desirable

Job description

Hours: Mornings, evenings and weekends (27 Hours)

Location: Asda Heath Town

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)