Security Officer

Mitie; Bromsgrove; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free uniform

SIA re-licensing

Annual leave

Pension & life assurance

Employee benefits access

Training & apprenticeships

Job summary

Mitie Group is seeking Retail Security Officers for Asda Bromsgrove. Earn £13.10 per hour with 12.5 hours of work every Saturday at Asda Bromsgrove. Mitie aims to deliver exceptional customer service while maintaining a safe shopping environment free from crime and fear.

The role focuses on greeting customers, maintaining a professional uniform, patrolling the store, and using CCTV tools to support crime reduction and safety. Training and benefits are provided.

Qualifications

• Experience of delivering Customer Service
• Excellent communication skills (written and verbal)
• Adaptable communication style to different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable; SIA licence desirable

Responsibilities

• Deliver industry leading customer service
• Be clean, tidy and properly dressed in full uniform
• Deter violence and public order offences
• Conduct patrols of the store
• Utilise CCTV to reduce crime and stock loss
• Liaise with store management teams
• Report incidents and crime using our technology
• Liaise with Police and crime partnerships to reduce crime in-store
• Wear Body Worn CCTV to support safety

Skills

Customer service

Communication skills

Adaptable communication

Attention to detail

Enthusiasm

Tech usage

Fast-moving environment

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: 12.5 Every Saturday

Location: Asda Bromsgrove

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures

• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner

• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients

• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers

• To add a polite greeting and excellent customer service

• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service

• To be clean, tidy and properly dressed wearing full uniform

• To deter violence and public order offences

• To conduct patrols of the store

• Utilising CCTV systems to support the reduction of crime and stock loss

• Liaise with the store management teams

• To report incidents and crime through our leading technology

• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service

• Excellent communication skills are required both written and verbal

• Adaptable communication style to meet the needs of different people groups

• Ability to work in a fast-moving services business

• Capability in the use of technology

• Good attention to detail

• High level of enthusiasm and passion

• Previous experience in a similar role is desirable but not essential

• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours

• Annual leave entitlement

• Pension and Life assurance schemes

• Free uniform supplied

• SIA Re-licencing programme

• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

• Comprehensive training and development programme (apprenticeships available)