Security Officer

Serco Group Plc; Tees Valley; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Extensive training

Employee support programmes

Healthcare benefits

Job summary

Serco Group Plc is seeking a Security Officer for our NHS hospital sites in Middlesbrough. The role involves patrolling, incident response, and maintaining a calm, welcoming environment for patients and staff. You will work 12-hour shifts—days and nights—on a 4-on/4-off pattern under a fixed-term contract with extension options.

SIA licences and first aid are required. Excellent benefits include a 25-day holiday allowance, pension, extensive training, and employee support programmes.

Qualifications

• Experience in healthcare or similar security environment.
• Ability to communicate clearly with patients, staff and visitors.
• Comfort working in a busy hospital setting with shift patterns.

Responsibilities

• Maintain a highly visible security presence across hospital sites.
• Respond to incidents with professionalism and calm reporting.
• Operate CCTV and access control systems and complete logs.

Skills

Customer-facing security

Strong communication

Teamwork

IT systems literacy

Shift flexibility

Education

SIA Door Supervisor licence

SIA CCTV licence

First Aid qualification

Tools

CCTV systems

Alarm panels

Body worn video

Radios

Job description

Location: James Cook University Hospital, Middlesbrough, TS4 3BW Salary: AFC Band 3 £25,760 pro rata + night & weekend shift enhancements plus excellent benefits Schedule: Fixed Term Contract 3-months (with business option to extend the fixed term contract to 6-months or a permanent contract depending on vacancies available), 37.5 hours per week, 12-hour shifts, 4 on 4 off across 7 days, shift times 7am to 7pm or 7pm to 7am. This role comes with a contractual obligation to be flexible towards changing shifts at short notice.

Ready to impact a better future?

As a Security Officer in our Healthcare team, you'll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.

You'll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.

What you'll do as a Security Officer

• Ensure that all security functions are undertaken in a highly professional, competent, and safe manner in line with current HSE regulations, legislation
• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

Experience, Qualifications and Requirements

• Experience working in a customer-facing security role, ideally within healthcare or a similar environment
• Strong communication skills and the ability to remain calm under pressure
• A team-focused mindset, with confidence using IT systems and writing clear reports
• To be successful in this position you must be flexible towards shift changes at short notice to meet operational needs of the business
• Valid SIA Door Supervisor licence
• Valid SIA CCTV licence
• Current First Aid qualification in line with SIA requirements

Benefits

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and Checks

For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.