Security Officer

Manchester Arndale; Swindon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hapi discounts

OCS Academy learning

Wagestream pay

Job summary

OCS UK & Ireland is seeking a security professional to ensure a safe, secure environment for visitors and staff, while delivering excellent customer service.

Role requires SIA licenses (Guard/DS/CCTV where applicable), BS7858 clearance, and first aid. Experience in IT tools (Word/Teams/Outlook) and strong communication are essential.

Qualifications

• Clearance to BS7858 is required.
• SIA licences (Guard/Door/CCTV) are required or applicable to scope.
• First aid qualification is required.
• Customer service experience is essential.
• Strong written and verbal communication skills.
• IT software experience (Word/Teams/Outlook) is preferred.

Responsibilities

• Deliver high levels of customer service while maintaining confidentiality.
• Monitor access/egress and demonstrate strong visitor support.
• Maintain professional presentation and respond to incidents per procedures.
• Use radios/phones confidently to communicate.
• Record logs and submit reports as required.
• Support staff and contractors with information and directions.

Skills

Customer service

Communication

IT tools

Reliability

Punctuality

Teamwork

Appearance

Prioritisation

Education

BS7858 clearance

SIA Licence – Security Guard

SIA Licence – Door Supervisor

SIA Licence – CCTV

First aid qualification

Tools

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

About The Role

Role overview: This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

Working Hours: Monday to Friday 06:00am to 18:00pm excluding Bank Holidays

What you'll do

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required

Who you'll be

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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