Security Officer

OCS; Gloucester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Wagestream wage access

Digital Learning (OCS Academy)

Job summary

OCS UK & Ireland is seeking a Security Officer to operate on a 4 on 4 off days/nights pattern, ensuring a safe, secure environment and excellent customer service for visitors and staff.

Role requires enhanced national security clearance, SIA Licences (Security Guard and CCTV), and a First Aid qualification, with strong IT and communication skills. You will maintain records and work both independently and as part of a team.

Qualifications

• Enhanced national security clearance before commencing employment.
• SIA Licence – Security Guard required.
• SIA Licence – CCTV required.
• First aid qualification.
• Customer service experience.
• Written and verbal communication to meet role deliverables.
• Experience using IT software: Word, Teams, Outlook.

Responsibilities

• Maintain a high level of customer service and confidentiality at all times.
• Demonstrate excellent situational awareness.
• Control access/egress to buildings with strong client-facing skills.
• Recognise protest activity and respond/escalate as needed.
• Assist staff, guests and contractors with information and directions professionally.
• Follow operating procedures at all times.
• Support during major incidents as required.
• Display SIA licence on duty at all times.
• Keep accurate records/logs and submit reports as instructed.
• Engage in staff welfare and mandatory training activities.
• Use radios/phones clearly and confidently.
• Carry out other reasonable duties as required.

Skills

SIA Licence

First Aid

Customer Service

IT Skills

Communication

Team Work

Tools

Word

Teams

Outlook

Job description

About The Role:

Please note, this position requires an enhanced national security clearance before commencing employment.

Role overview:

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this. This position is on a shift basis, 4 on 4 off days/nights.

What you'll do:

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required.

Who you'll be:

• Ability to obtain & maintain national security clearance
• SIA Licence – Security Guard
• SIA Licence – CCTV
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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