Security Officer

B&M Retail Limited; Stoke-on-Trent; Remote; GBP 12,000 - 18,000; Full time

Job summary

B&M Retail Limited in Stoke-on-Trent is hiring a confident Retail Security Officer to protect people, products and store environments while delivering a welcoming customer experience. You’ll work across daytime, evening and weekend shifts in a full-time, permanent role, coordinating with the Store Management Team to prevent loss and maintain high standards of safety and professionalism.

Be part of a growing business that values integrity, teamwork and personal development across 780+ stores,

Qualifications

• Alert and calm under pressure with customer-first mindset.
• Strong verbal and written communication skills.
• Ability to follow procedures and maintain composure in challenging situations.
• Sound judgement and integrity in daily duties.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with company policies.
• Support the enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly and effectively.

Skills

Communication skills

Team player

Judgement

Procedural adherence

Tools

CCTV systems

Job description

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience?

Join our team in Trentvale and make a real difference!

In this role, you’ll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you’ll help prevent loss, manage risk and maintain high standards of safety and professionalism.

This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What you’ll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

What you’ll bring

We’re looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset. Similar security experience isn’t essential, but the key skills and behaviours required include:

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You’ll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.