Security Officer

B&M Retail; Woolwich; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Store discount

Colleague portal discounts

Hospitality benefits

Descripción de la vacante

B&M Retail is hiring a Retail Security Officer in Charlton. This full-time role covers daytime, evening and weekend shifts, focused on protecting people, products and store environments while delivering a welcoming customer experience.

You will monitor CCTV, assist with loss prevention, and collaborate with the Store Management Team to uphold safety standards and professionalism across the store.

Formación

• Customer-first mindset and professional approach.
• Strong verbal and written communication.
• Able to stay calm and act with integrity under pressure.

Responsabilidades

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with policies.
• Support health and safety procedures.
• Conduct investigations into loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly.

Conocimientos

Customer service mindset

Communication skills

Calm under pressure

Team player

Integrity

Descripción del empleo

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience? Join our team in Charlton and make a real difference! In this role, you'll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you'll help prevent loss, manage risk and maintain high standards of safety and professionalism. This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What you'll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

We're looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset.

Key skills and behaviours required

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

Why B&M?

There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You'll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.