Security Officer

Randstad Enterprise; South Shields; On-site; GBP 24,000 - 32,000; Full time

Job summary

Randstad Sourceright is seeking a Security Officer for the Dartford Crossing Estate to ensure safe operation and security of the depot. The role involves 12-hour shifts (days and nights) on a 4-on/4-off rotation, with start ASAP on an initial 6-month contract, with strong potential for permanency.

You will work within a professional security team across key areas, including CCTV monitoring, patrols, access control, and incident response, while complying with safety and security policies and

Qualifications

• Desirable background in customer service, general security, and first aid experience.
• Full UK driving licence with the ability to drive a 4x4 patrol vehicle in all weather conditions.

Responsibilities

• Monitor and operate CCTV systems across the depot.
• Carry out foot and vehicle patrols and audits.
• Manage access control and issue contractor permits.
• Respond quickly to security incidents and emergencies.
• Liaise with DVSA and emergency services as required.

Skills

Customer service

Security awareness

Communication

Problem solving

Job description

Role:

Security Officer

Location:

Dartford Crossing Estate

Contract:

Initial 6-month contract, with a strong possibility of perm

Working Hours & Shift Pattern:

12-hour shifts operating on a 4-on / 4-off rotation schedule (12-hour days or 12-hour nights). 5am - 5pm & 5pm - 5am

Start: ASAP

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Security Officer to ensure the efficient and safe operation of the Dartford Depot by working as an active, key member of a professional Security Team.

Key Interfaces

General Public and Emergency Services

Security Officer colleagues and Security Manager

CPS staff and management

National Highways (Highways England) and DVSA personnel

Contractors and visitors

Key Accountabilities & Responsibilities

Work dynamically as part of a Security Operatives team across key operational areas, including the Kent Marshalling Area (KMA), Security Office, Cycle Transport, and Dartford Security Patrols.

CCTV Operations:

Monitor and operate security CCTV systems continuously.

Cycle Transport Support:

Safely assist and facilitate the transport of cyclists across the River Crossing.

Patrols & Audits:

Conduct routine foot and vehicle patrols and audits across the network and depots.

Incident Response:

Respond rapidly and effectively to all security-related incidents.

Access Control:

Manage key issuance and control contractor permits.

Compliance & Administration:

Accurately maintain security procedure audit trails, robustly enforce security policies, and support the Security Office Administrator.

Safety & Principles

Always adhere to organisational Security Principles with a relentless focus on Zero Harm.

Kent Marshalling Area (KMA) Specific Duties

• Marshal all incoming vehicles into the KMA and monitor the Forward Tanker bay.
• Safely process Dangerous Goods Vehicles in compliance with regulations.
• Provide first-class customer service to drivers, contractors, and visitors.
• Liaise with DVSA officers and emergency services, including preparing KMA as an Emergency Services Rendezvous Point (RVP) when required.
• Execute instructions from the Control Room Manager regarding vehicle movements within and from the KMA.

Qualifications, Skills & Experience

Experience

Desirable background in customer service, general security, specific security disciplines, and First Aid.

Licence

Full UK driving licence with the ability to drive a 4x4 patrol vehicle in all weather conditions.

Customer Service Focus

Courteous, confident, and highly professional manner across all interactions.

Communication

Clear, objective, and effective communication skills at all organisational levels.

Work Ethic & Attributes

Self-motivated, highly organized, flexible, skilled at multi-tasking and problem-solving under pressure.

Professional Standards

Willingness to travel to other Connect Plus sites, wear corporate uniform, attend training courses, and participate in meetings as required.

Behavioural Competencies

Results Driven

Demonstrates passion and energy for work; tackles challenges head-on to resolve issues efficiently.

Focus on Excellence

Goes the extra mile to exceed expectations and continuously searches for value-adding operational improvements.

Teamwork & Collaboration

Prioritizes team goals over personal agendas and proactively shares knowledge and ideas.

Customer Focus

Dedicated to meeting customer expectations and actively seeks feedback to enhance services.

Operational Excellence

Plans and organizes tasks to achieve maximum efficiency safely and consistently.

Adaptability

Learns quickly, responds positively to changing business demands, and thrives in dynamic environments.