Security Officer

OCS; Newcastle upon Tyne; On-site; GBP 27,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a dedicated Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service on every shift.

This role involves 56 hours per week with 12-hour shifts on a rolling 3 days/3 nights roster. You will manage access, respond to incidents, uphold procedures, and remain visibly licensed (SIA) with a BS7858 clearance.

Qualifications

• BS7858 clearance is required.
• SIA Licence – Security Guard/DS/ CCTV where applicable.
• First aid qualification required.
• Customer service experience essential.
• Written and verbal communication to meet role deliverables.
• IT software experience (Word, Teams, Outlook).

Responsibilities

• Provide high levels of customer service and maintain confidentiality.
• Control access/egress to buildings and assist visitors appropriately.
• Stay aware of protest activity and respond/escalate as needed.
• Support staff, guests and contractors with information and directions.
• Follow operating procedures and participate in mandatory training.
• Maintain accurate logs and submit reports as required.

Skills

Customer service

Communication

IT literacy

Reliability

Teamwork

Flexible mindset

Education

First aid qualification

Tools

Word

Teams

Outlook

Job description

About The Role:

Role overview: This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

Working Hours

56 hours per week. 12-hour shifts 06:00-18:00 & 18:00-06:00.
Rolling roster shift pattern: 3 days, 3 nights, 3 off.

What you'll do:

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required

Who you'll be:

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.