Security Officer

Mitie Group; Lancaster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

Colleague discount 20%

SIA licence renewal funded

Share Incentive Plan

Job summary

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll be a visible presence in-store, greeting customers, helping colleagues feel secure and protecting people, stores and products.

Be ready to stay calm under pressure, act with professionalism, and take pride in delivering great service. The role requires strong communication, a proactive mindset, and the ability to respond quickly to incidents while supporting store

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.
• This is a role where service, safety and professionalism come together every single day.

Responsibilities

• Keep stores safe and secure by preventing loss and responding to incidents.
• Identify risks and support safe ways of working.
• Use store technology and body-worn cameras to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service

Decision making

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

-At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.

-Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.

-You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.

Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

-You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.

-Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.

-Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• -Previous security experience is preferred
• -A valid SIA licence is desirable, although not essential
• -Strong communication and interpersonal skills
• -A calm, confident and professional approach
• -A proactive mindset with the ability to make sound decisions quickly
• -A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• -£13.58 per hour
• -20% colleague discount (after a qualifying period)
• -Company-funded SIA licence renewal
• -Share Incentive Plan