Security officer M&S

Mitie Group; Stansty; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

50 hours per week guaranteed

20% colleague discount (after period)

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

Marks & Spencer in the United Kingdom is seeking a Security Officer to create a safe and welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and take pride in delivering great service while protecting people, stores, and products.

You will be a visible presence in-store, assisting customers and colleagues, preventing loss, and responding to incidents.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Be a visible store presence, greeting customers and supporting colleagues.
• Help prevent loss and respond to incidents to protect people and products.
• Identify risks and support safe ways of working and incident management.
• Use store technology and reporting systems to document incidents.
• Stay calm and professional, especially in challenging situations.
• Work with colleagues to maintain high service standards and a positive environment.

Skills

Security experience

SIA licence desirable

Communication skills

Calm under pressure

Proactive mindset

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 50 hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan