Security Officer

Royal Garden Hotel Limited; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Royal Garden Hotel Limited is seeking a Security Officer to enforce security measures safeguarding employees and guests. The role operates on a 4 on / 4 off shift pattern, averaging 38.6 hours per week and includes days and nights.

Responsibilities include incident reporting, risk assessment, and ensuring compliance with SOPs, HR policies, and a professional Code of Conduct. Prior 5-star hotel experience and strong IT and communication skills are highly valued.

Qualifications

• SIA license is required.
• Experience in a customer service environment.
• Confidential in all matters; professional approach with strong interpersonal skills.
• Excellent planning, organizational and time management skills.
• Excellent verbal, written communication and presentation skills; strong IT skills.
• Ability to work on own initiative and adapt to a rapidly changing environment.
• 5-star hotel experience.

Responsibilities

• Follow all departmental SOPs, security protocols and HR policies.
• Ensure team compliance with Code of Conduct and support new staff.
• Provide a warm, secure welcome to guests and visitors.
• Report hazards, maintenance issues and safety concerns promptly.
• Identify, assess and report potential loss or risk situations.
• Investigate thefts, incidents and safety breaches with accurate documentation.
• Maintain clear records of all occurrences and department activities.
• Conduct required registration checks and submit reports.
• Monitor secure cash handling and provide escorts when needed.
• Manage safe custody items, lost property and guest loss reports.
• Prevent entry of unauthorized individuals while assisting valid visitors.
• Assist with key control and conduct searches of employees and contractors.
• Support police or government inquiries when required.
• Act effectively in emergencies and follow anti-terror and bomb-threat procedures.

Skills

Customer service

Interpersonal skills

Planning & time management

Verbal & written communication

Tools

IT skills

Job description

The Security Officer is responsible for the practical application of security measures which include the wellbeing of employees and guests according to agreed policies of the Hotel and the procedures and objectives as set out by the Security Manager. This role operates on a 4 on / 4 off shift pattern, covering both days and nights, averaging 38.6 hours per week.

• Follow all departmental SOPs, security protocols, and HR policies.
• Ensure team compliance with the Code of Conduct and support new staff.
• Provide a warm, secure welcome to guests and visitors.
• Report hazards, maintenance issues, and safety concerns promptly.
• Identify, assess, and report potential loss or risk situations.
• Investigate thefts, incidents, and safety breaches with accurate documentation.
• Maintain clear records of all occurrences and department activities.
• Conduct required registration checks and submit reports.
• Monitor secure cash handling and provide escorts when needed.
• Manage safe custody items, lost property, and guest loss reports.
• Prevent entry of unauthorized individuals while assisting valid visitors.
• Assist with key control and conduct searches of employees and contractors.
• Support police or government inquiries when required.
• Act effectively in emergencies and follow anti-terror and bomb-threat procedures.

If you’re our ideal Security officer, you will have;

• SIA License
• Experience of working in a customer service environment
• Confidential in all matters Professional approach, coupled with strong interpersonal skills.
• Excellent planning, organizational and time management skills
• Excellent verbal, written communication and presentation skills Strong IT skills
• Ability to work on own initiative and adapt to a rapidly changing environment
• 5-star hotel experience