SIA‑Licensed Hotel Security Officer — 4 on/4 off, Guest‑Focused

Royal Garden Hotel Limited; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Royal Garden Hotel Limited is seeking a Security Officer to enforce security measures safeguarding employees and guests. The role operates on a 4 on / 4 off shift pattern, averaging 38.6 hours per week and includes days and nights.

Responsibilities include incident reporting, risk assessment, and ensuring compliance with SOPs, HR policies, and a professional Code of Conduct. Prior 5-star hotel experience and strong IT and communication skills are highly valued.

Qualifications

• SIA license is required.
• Experience in a customer service environment.
• Confidential in all matters; professional approach with strong interpersonal skills.
• Excellent planning, organizational and time management skills.
• Excellent verbal, written communication and presentation skills; strong IT skills.
• Ability to work on own initiative and adapt to a rapidly changing environment.
• 5-star hotel experience.

Responsibilities

• Follow all departmental SOPs, security protocols and HR policies.
• Ensure team compliance with Code of Conduct and support new staff.
• Provide a warm, secure welcome to guests and visitors.
• Report hazards, maintenance issues and safety concerns promptly.
• Identify, assess and report potential loss or risk situations.
• Investigate thefts, incidents and safety breaches with accurate documentation.
• Maintain clear records of all occurrences and department activities.
• Conduct required registration checks and submit reports.
• Monitor secure cash handling and provide escorts when needed.
• Manage safe custody items, lost property and guest loss reports.
• Prevent entry of unauthorized individuals while assisting valid visitors.
• Assist with key control and conduct searches of employees and contractors.
• Support police or government inquiries when required.
• Act effectively in emergencies and follow anti-terror and bomb-threat procedures.

Skills

Customer service

Interpersonal skills

Planning & time management

Verbal & written communication

Tools

IT skills

Job description

Royal Garden Hotel Limited is seeking a Security Officer to enforce security measures safeguarding employees and guests. The role operates on a 4 on / 4 off shift pattern, averaging 38.6 hours per week and includes days and nights.

Responsibilities include incident reporting, risk assessment, and ensuring compliance with SOPs, HR policies, and a professional Code of Conduct. Prior 5-star hotel experience and strong IT and communication skills are highly valued.