Security Officer

ABM UK; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work scheme

Perks at Work

Discounts & offers

Job summary

ABM UK is seeking a dedicated Security Officer to join our team at Regent Arcade Shopping Centre. You will be the public face of the security team and ensure exemplary standards of security and customer service for visitors and tenants.

The role requires a valid SIA license, ability to work 42 hours per week on a 3on 3off 12-hour shift pattern, and a proactive can-do attitude. Competitive pay rate applies, with additional benefits.

Qualifications

• Valid SIA Licence(s)
• Knowledge of Assignment Instructions (AI's)
• Excellent written and verbal communication skills
• Customer-focused and to interact with visitors
• Must be able to work under pressure
• Computer literacy required

Responsibilities

• Interact with visitors and tenants delivering first-class service
• Carry out regular patrols as instructed
• Be professional, pleasant, friendly, courteous, and helpful
• Ensure grooming and uniform compliance
• Ensure site is a safe and non-threatening environment
• Liaise with control room and react to incidents
• Assist third party contractors/visitors ensuring procedures are followed
• Liaise with authorities and deal with incidents
• Follow radio procedures at all times
• Undertake other duties as required

Skills

SIA Licence

AI knowledge

Communication

Customer service

Work under pressure

Tools

Computer literacy

Job description

LOCATION: REGENT ARCADE SHOPPING CENTRE

SHIFT PATTERN: 3on 3off 12hour shifts plus overtime

HOURS: 42 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role.

Key Responsibilities

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions.
• Be professional, pleasant, friendly, courteous, and helpful always.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Liaising with site control room proactively reacting to incidents
• Help third party contractors/visitors ensuring all site procedures/policies are adhered to.
• To liaise closely with statutory authorities, dealing with incidents
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business.
• N.B - Core tasks are as above, although this list is not exhaustive.

Required Skills And Experience

• Valid SIA Licence(s)
• Have knowledge of Assignment Instructions (AI's)
• Excellent written and verbal communication skills
• Customer/Client focused.
• Must be able to work under pressure.
• Computer literacy required.

Essential

• SIA Guarding or Door Supervisor license.
• SIA CCTV license is desirable, or the willingness to work towards.

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.