Relief Security Officer

ABM; Cardiff; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Job summary

ABM is seeking a Security Officer at Mermaid Quay to be the public face of the Security Team, delivering professional customer service and high security standards. You will patrol, assist visitors, and respond to incidents, while maintaining a safe environment and clear communications with the Control Room.

The role requires a valid SIA Door Supervisors Licence, UK driving licence, and First Aid at Work. CCTV licence is desirable, and a vehicle is preferred for mobility.

Qualifications

• SIA Door Supervisors Licence is essential.
• Own vehicle and full UK driving licence are essential.
• First Aid at Work is essential.
• CCTV licence is desirable.

Responsibilities

• Interact with visitors and tenants delivering first-class customer-focused service.
• Carry out regular patrols of the site.
• Safeguard the site ensuring a safe, non-threatening environment.
• Record incidents and liaise with Control Room.

Skills

Customer service

Professionalism

Teamwork

Flexible

Communication

Education

SIA Door Supervisor Licence

UK driving licence

First Aid at Work

CCTV licence

Job description

LOCATION: MERMAID QUAY

SHIFT PATTERN: As and when required, 0 hours per week

PAY RATE: £13.45 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

Thisimportant roleis the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols ofsiteas detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be ofassistanceto visitors atsite, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managedin accordance withsite policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Roomimmediatelyand action taken to resolve
• Record/log all non-conformances and emergencies with theappropriate controlroom operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintainvigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties asrequiredto meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensurea timelyresponse to all security issues and events
• Complete all training requirements as requested by line manager

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standardwith a one team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within thesite
• Be available at short notice and fully flexible.

QUALIFICATIONS

• SIA Door Supervisors Licence –Essential
• Own Vehicle and full UK driving licence –Essential
• First Aid at Work –Essential
• CCTV licence –Desirable

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visitwww.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.