Security Officer

Mitie Group plc.; Blaby; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

Marks & Spencer is seeking a Security Officer to create a safe, welcoming and secure environment for our customers and colleagues across our stores. You will be visible on the shop floor, stay composed under pressure, and respond quickly to incidents.

This role combines customer service with protective duties: preventing loss, identifying risks, and supporting safe working practices with the latest store technology. A professional, proactive attitude and strong communication are essential.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Maintain a visible security presence to deter loss and respond to incidents.
• Provide excellent customer service while ensuring safety and security.
• Identify risks and support safe ways of working within the store environment.
• Use store technology and reporting systems to support operations and incident management.
• Remain calm under pressure and act professionally in challenging situations.
• Work collaboratively with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication and interpersonal

Calm under pressure

Proactive mindset

Decision making

Customer service

SIA licence (desirable)

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You’ll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you’ll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You’ll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You’ll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you’ll always act professionally and confidently.
• Being a team player is crucial. You’ll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You’ll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan