Support Security Officer

Mitie Group plc.; Ferndown; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

£13.96 per hour

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

Marks & Spencer in Ferndown is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible presence, deter loss, respond to incidents and support safe ways of working.

The role requires staying calm under pressure, delivering great service, and working as part of a store team. A valid SIA licence is desirable though not essential, and candidates must have a 5-year UK work history.

Qualifications

• Previous security experience preferred.
• A valid SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain a safe, welcoming store environment for customers and colleagues.
• Prevent loss, respond to incidents and identify risks in the store.
• Support safe ways of working and keep the environment secure.
• Stay calm under pressure and act professionally in all situations.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Customer service mindset

Proactive mindset

Professional attitude

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.96 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan