Security Manager - Ceredigion

Haven Holidays; Aberaeron; On-site; GBP 35,000 - 52,000; Full time

Job summary

Haven Holidays is seeking a Security Manager to lead a dynamic team in delivering a safe, secure and welcoming environment for guests and staff at our holiday park.

You will drive performance, manage resources and ensure compliance with safety regulations while fostering a culture of continuous improvement and exceptional guest service.

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the security team to deliver safe and secure guest experiences and achieve targets.
• Ensure top-tier guest satisfaction by maintaining a welcoming atmosphere and addressing concerns.
• Monitor team performance, provide coaching, and conduct performance reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure operations comply with health and safety regulations, company policies, and standards, including security plans and risk assessments.
• Resolve operational issues quickly to maintain smooth day-to-day running.
• Support team development through ongoing training and mentoring.

Job description

Join our One Great Team here at Haven as a Security Manager! Step into a role where you'll make a real impact on helping us create a safe, secure and welcoming environment for our guests., As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.