Security Manager

Marylebone; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Service Charge

Holiday allowance up to 25 days

Free meals on duty

Discounts at The Doyle Collection

Job summary

The Marylebone is seeking a passionate Security Manager to lead hotel security and safety operations in London. You will ensure guest and staff safety, monitor CCTV and security patrols, and coordinate with department leaders to uphold the highest standards of security and service.

Responsibilities include emergency response, incident investigations, maintaining records, and supporting business continuity while delivering Forbes and LQA-aligned service.

Qualifications

• Security management experience
• Guest-focused service orientation

Responsibilities

• Monitor and manage hotel security systems, including CCTV operations and regular security patrols.
• Ensure the safety of guests, colleagues, assets and premises at all times.
• Respond to emergencies such as fire alarms and evacuations; assist with investigations.
• Maintain security records and reports in line with procedures.
• Support cash handling security processes and monitor property removal.
• Collaborate with department leaders to maintain a safe working environment.

Job description

We are looking for a passionate and guest focused Security Manager to join our incredible team at The Marylebone. You show confidence, empathy and professionalism when dealing with guests and team alike. You are knowledgeable in all security and safety standard operating procedures and fully trained in the hotel emergency, crisis procedures and evacuation protocols. You are calm under pressure, and are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work.

Key Responsibilities:

• Monitor and manage hotel security systems, including CCTV operations and regular security patrols.
• Ensure the safety and security of guests, colleagues, assets, and hotel premises at all times.
• Respond to emergencies, including fire alarms, evacuations, and incident investigations.
• Conduct security checks, loss prevention activities, and investigations into theft, damage, and other incidents.
• Maintain accurate security records, logs, and reports in line with company procedures.
• Support cash handling security processes and monitor the removal of hotel property.
• Work closely with department leaders to promote a safe and secure working environment.
• Assist with business continuity planning, health and safety initiatives, and the development of operational procedures.
• Provide security support during hotel events and busy operational periods.
• Manage challenging situations professionally, resolving conflicts and addressing inappropriate behaviour.
• Deliver exceptional service standards in line with Forbes, LQA, and company expectations.
• Participate in ongoing training, meetings, and compliance activities to maintain best practice standards.
• Work a flexible shift pattern including weekends, evenings, nights, and public holidays.

The Perks of working for The Marylebone Hotel:

• Service Charge
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.