Security Liaison Officer - Birmingham

St Andrew's Healthcare; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Pension

Sickness policy on par with the NHS

Blue Light Card

Health Service Discounts

27 days annual leave + bank holidays

Life cover

Electric Car lease scheme

Cycle to work scheme

Healthcare cash plan

Free parking

Paid DBS application

Vocational qualifications

Job summary

St Andrew’s Healthcare in Birmingham is seeking a proactive Security Liaison Officer to join our mental health charity site on a fixed-term contract. You will act as a key contact between security services and clinical teams, escorting visitors and contractors and maintaining safety across the site.

The role requires strong communication, calm under pressure, and a respectful, empathetic approach in a mental health environment.

Qualifications

• Previous security or healthcare-related experience.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure.
• Understanding of safety, confidentiality and professional boundaries.
• Ability to work independently and as part of a team.
• Respectful, patient, non-judgemental and empathetic approach in a mental health environment.
• Full UK Manual Driving Licence.

Responsibilities

• Maintain a visible security presence across the site.
• Monitor and respond to incidents, ensuring safety procedures are followed.
• Support staff in managing challenging situations, using de-escalation where appropriate.
• Communicate clearly with patients, staff and visitors.
• Conduct regular patrols and security checks.
• Escorting visitors and contractors around the site including wards.
• Ensure compliance with health and safety and security policies.

Skills

Security experience

Healthcare environment

Communication skills

Calm under pressure

Driving licence

Teamwork

Empathy

Job description

Location: Birmingham
Full Time 37.5 per week We are St Andrew’s — a mental health charity with a clear purpose:

Security Liaison Officer

Salary: £24,853 per annum, Pro Rata
Up to 12 Months Fixed Term Contract
Location: Birmingham
Full Time 37.5 per week
We are St Andrew’s — a mental health charity with a clear purpose: to inspire hope for people living with complex mental health needs. Our Birmingham site is on an ambitious improvement journey.

As we continue to evolve, we are looking for a professional, calm, and proactive Security Officer to join our team.

St Andrew's Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

Security Liaison Officer
This role is vital in maintaining a safe and secure environment while supporting patients, staff, and visitors. You will act as a key point of contact between security services, clinical teams. Escorting visitors and contractors around the site including ward environments. Working in this environment requires strong communications skills, emotional awareness and the ability to manage situations with patience and respect, ensuring a clear co‑ordinated approach to safety.

Key Responsibilities

• Maintain a visible security presence across the site
• Monitor and respond to incidents, ensuring safety procedures are followed
• Support staff in managing challenging situations, using de‑escalation where appropriate
• Communicate clearly with patients, staff and visitors
• Conduct regular patrols and security checks
• Escorting visitors and contractors around the site including wards
• Ensure compliance with health and safety and security policies

Requirements

• Previous experience in security, healthcare or a related field
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Good understanding of safety, confidentiality, and professional boundaries
• Ability to work both independently and as part of a team
• Respectful, patient, non-judgemental and empathic approach when working in a mental health environment
• Full UK Manual Driving Licence

Rewards

We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications.

Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence.