Ward Clerk - Birmingham

St Andrew's Healthcare; Birmingham; On-site; GBP 25,000 - 26,000; Full time

Job summary

St Andrew's Healthcare in Birmingham is seeking a Ward Clerk to provide vital administrative support on the ward, helping streamline daily operations for patients and staff.

You will maintain records, handle communications, and uphold confidentiality with meticulous attention to detail, in a compassionate, professional environment.

The role offers an opportunity to contribute to high-quality mental health care within a multidisciplinary team.

Qualifications

• Previous medical administration experience.
• Mental health experience desirable.
• Strong computer and Microsoft Office skills.
• Excellent typing ability.
• Organised with the ability to prioritise effectively.
• Meticulous attention to detail.
• Committed to high-quality service.
• Professional, empathetic and approachable demeanour.
• Team player willing to support colleagues.

Responsibilities

• Support ward operations by managing administrative tasks.
• Maintain accurate records and documentation.
• Facilitate effective communication within the ward and with clinical staff.
• Provide a welcoming, professional atmosphere for patients, visitors, and staff.
• Uphold confidentiality and data protection standards.

Skills

Medical administration

Mental health experience

Microsoft Office

Typing

Organisation

Attention to detail

Discretion

Communication

Teamwork

Empathy

Tools

Microsoft Office

Job description

Are you a compassionate, organised, and professional administrator seeking a meaningful role in mental health services?

Ward Clerk

Location: Birmingham

Salary: £24,853 to £25,741 per annum (depending on experience)

Hours: 37.5 hours per week

St Andrew’s Birmingham is a 125 bedded secure adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

We are looking for an enthusiastic Ward Clerk to join our dedicated hospital team here at St Andrew’s Healthcare in Birmingham, providing vital administrative support within a ward environment.

This rewarding position offers the chance to enhance patient care alongside a passionate multidisciplinary team in a dynamic, supportive environment.

About The Role

As a Ward Clerk, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff.

Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff.

This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.

What We’re Looking for Knowledge / Skills / Education:

• Previous medical administration experience
• Mental health experience (desirable)
• Strong computer and Microsoft Office skills
• Excellent typing ability
• Organised, with the ability to prioritise effectively
• Meticulous attention to detail
• Committed to high-quality service
• Professional, empathetic, and approachable demeanour
• Team player willing to support colleagues
• Discreet, honest, and professional in all dealings

Experience Required: Suitable backgrounds include:

• Healthcare administration
• Ward clerk or medical receptionist roles
• Customer service or general administration
• Fast-paced environments

And You Will Demonstrate

• Collaborative teamwork skills
• Confidence sharing responsibilities
• Calm, organised, and professional demeanour in busy ward settings

Communication Skills

• Excellent verbal and non-verbal communication
• Confidence engaging at all organisational levels
• Compassionate interaction with patients, visitors, and staff
• Awareness of communication impacts across different audiences

Teamwork & Leadership

While Not Directly Managing Others, You Will

• Support and collaborate within the ward team
• Help mentor less experienced colleagues
• Contribute to a positive, collaborative culture

Confidentiality & Responsibility

You Will Share Responsibility For

• Securing and accurately maintaining patient and financial records
• Upholding professional standards and hospital policies
• Handling sensitive information with discretion

Rewards

We offer an excellent benefits package including:

• Pension
• Sickness policy on par with the NHS
• Access to the Blue Light Card and Health Service Discounts schemes
• 27 days annual leave plus bank holidays, increasing after 10 years' service
• Life cover
• Electric Car lease scheme
• Cycle to work scheme
• Healthcare cash plan
• Free parking
• Paid DBS application

Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence.

If you are organised, caring, and dedicated to mental health support, we want to hear from you.