Security & Incident Controller

OCS Group; Windsor; On-site; GBP 27,000 - 37,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Controller to support the Security and Incident Manager in daily safety operations at the Resort. You will monitor incidents, assist with emergency protocols, and coordinate resources to ensure rapid, effective responses.

The role requires a valid SIA Door Supervisor and CCTV licence, a manual driving licence, and strong customer service abilities. Flexibility and teamwork are essential to exceed standards and support other departments as needed.

Qualifications

• SIA Door Supervisor and CCTV Licence are essential.
• A valid manual driving licence is required.
• Excellent customer service skills for interaction with customers and colleagues.
• Be flexible and adaptable in varying situations.
• Build a good internal network across teams.
• Contribute to a supportive, can-do team environment.
• Work with managers to maintain and raise standards.
• Assist other departments when needed.

Responsibilities

• Oversee real-time incident monitoring and ensure accurate documentation in incident systems.
• Assist Security and Incident Manager with emergency protocols and evacuations.
• Coordinate and deploy resources during emergencies for rapid response.
• Monitor safety systems (CCTV and PA) and ensure readiness during critical events.
• Facilitate clear emergency communication between Park Operations, Accommodation, and Facilities.
• Contribute to ongoing improvement of emergency protocols and response times.

Skills

SIA Door Supervisor licence

CCTV Licence

Manual Driving Licence

Customer service

Adaptability

Team networking

Ability to exceed standards

Inter-department liaison

Tools

CCTV systems

Job description

About The Role

Shift Pattern: Varied

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies. This position is responsible for ensuring that safety systems and protocols are operational, incidents are documented and managed effectively, and communication during emergencies is coordinated seamlessly. The controller will work closely with the emergency response teams, monitoring safety systems, supporting incident management, and ensuring the readiness of safety resources.

Main Responsibilities

• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
• Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Ensure that communication between teams during emergencies is clear and effective, including liaising between departments like Park Operations, Accommodation, and Facilities.
• Support the continuous improvement of emergency protocols, suggesting new approaches to enhance response time and effectiveness.

We are looking for

• SIA Door Supervisor and CCTV Licence essential
• Manual Driving Licence required
• Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues
• Be flexible in your approach and willing to adapt positively in any situation
• Establishes good network amongst other team members
• Contributes to “can do” motivational Team environment
• Constantly strives to ensure standards are exceeded and works with managers to achieve these standards
• Assist other Departments when necessary

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.