Security Director - 02- Security

InterContinental London – The O2 - Arora Group; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora/Mer

Food and beverage discounts

Christmas gifts and parties

Cycle to work scheme

Life assurance

Employee assistance programme

Job summary

InterContinental London – The O2, part of the Arora Group, seeks a Health, Safety & Security Manager to lead Security, Health & Safety and Crisis Management across the O2 property and Arora tower. You will implement policies, run trainings, and ensure compliance to protect employees, guests and assets.

The role requires an SIA license, five-star hotel experience is advantageous, and a proactive, professional approach is essential for incident response and risk management in a luxury hospitality

Qualifications

• SIA Licence is required.
• Experience in a hotel security/health and safety role is preferred.
• Excellent communication skills and ability to remain calm under pressure.
• Discretion, professionalism and confidentiality are essential.
• Experience in risk assessment and safety management is advantageous.

Responsibilities

• Oversee day-to-day management of the Security Department across InterContinental London – The O2 and the Arora tower.
• Protect company assets against theft, fire, assault and other risks; brief senior management on incidents.
• Complete incident reports, conduct investigations and maintain security logs.
• Lead hazard spotting and manage the Safety Management System; keep health and safety docs current.
• Approve departmental risk assessments, audits and safety inspections; follow up on remedial actions.
• Chair Safety Committee meetings and coordinate reviews of Health & Safety, Fire Safety, and Crisis & Emergency Plans.
• Manage cash handling, key control, security equipment and lost property processes.
• Respond to emergencies following hotel procedures; ensure knowledge of fire safety and evacuation plans.
• Deliver safety inductions and statutory training for managers and staff.

Skills

Confidence

Communication skills

Calm under pressure

Disciplinary handling

Team player

Professional appearance

Approachable and proactive

SIA Licence

5-star hotel experience

Job description

About us...

Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

As a Health, Safety & Security Manager you will be responsible for Security, Health & Safety and Crisis Management by taking a proactive approach to these areas for the Intercontinental London – The O2 and The Arora tower to ensure legal, company and brand compliance, implementation of security/ Health and Safety policies, protocols, and training to make sure that the environment in the organisation is safe for our employees, guests and visitors.

• Oversee the day-to-day management of the Security Department, supporting all departments at InterContinental London – The O2.
• Protect company assets against theft, fire, assault and other risks, keeping senior management informed of any incidents or threats.
• Complete detailed incident reports, conduct investigations, gather evidence and maintain accurate security logs.
• Lead hazard spotting, manage the Safety Management System (Diligence), and ensure all health and safety documentation is current and compliant.
• Guide and approve departmental risk assessments, audits and safety inspections, following up on remedial actions.
• Chair Safety Committee meetings (if appointed) and coordinate annual reviews of Health & Safety, Fire Safety, and Crisis & Emergency Plans.
• Manage cash handling procedures, key control systems, security equipment, and lost property processes.
• Respond to emergencies in line with hotel procedures, ensuring familiarity with fire safety, first aid equipment and evacuation plans.
• Deliver Health & Safety inductions and statutory training, including fire awareness and fire party training, for managers and staff.
• Maintain high standards of customer service, confidentiality, legal compliance, and knowledge of hotel policies, facilities and operational procedures.

More about you...

• Confidence & professionalism when interacting with high profile guests.
• Excellent communication skills.
• Remain calm whilst under pressure.
• Ability to be correct, secure and courteous in handling any disciplinary or criminal cases.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.
• SIA Licence a must.
• Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.