Security / Customer Service Officer

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly pay

Company pension scheme

Benefits platform and discounts

Employee wellbeing support

Training and development opportunities

Job summary

Mitie Cleaning & Hygiene Services invites applications for a Security & Customer Service Officer at Birmingham New Street Station. You will be a visible, friendly presence, helping passengers, guiding through travel information and responding to incidents to keep the station running smoothly.

This role requires an SIA licence, excellent communication, and a proactive attitude. Shifts include early mornings, nights, weekends and holidays to cover a 24/7 operation.

Qualifications

• SIA licence required and strong communication skills.
• Customer service experience preferred in security, transport or hospitality.
• Positive attitude and willingness to learn are important.

Responsibilities

• Provide a visible, reassuring presence across the station.
• Assist passengers with enquiries and travel information.
• Respond professionally to incidents, emergencies and disruptions.
• Support safe movement of customers during busy periods.
• Maintain accurate incident and operational records.

Skills

SIA licence

Excellent communication

Customer service

Team player

Problem solving

Job description

Better places, thriving communities.

Security & Customer Service Officer

Join Our Team

Do you enjoy helping people, working as part of a team and making a real difference every day?

Mitie is looking for professional and customer-focused individuals to join our team at Birmingham New Street Station. This is an exciting opportunity to work within one of the UK's busiest transport hubs, helping to keep passengers safe while delivering a welcoming and professional service.

As a Security & Customer Service Officer, you will be a visible presence across the station, supporting customers, promoting safety and responding to incidents when required. No two days are the same, and you will play an important role in ensuring the smooth operation of the station.

The Role

Responsibilities

• Providing a visible and reassuring presence across the station.
• Assisting passengers with enquiries and travel information.
• Responding professionally to incidents, emergencies and disruptions.
• Supporting the safe movement of customers during busy periods.
• Maintaining accurate incident and operational records.

You will be expected to maintain high standards of professionalism, follow operational procedures and contribute positively to the overall customer experience.

Is This the Right Role for You?

Do you enjoy working with people from all walks of life?

Can you remain calm and professional when dealing with challenging situations?

Are you looking for a role where every shift is different and where your actions can have a positive impact on customers' journeys?

If so, we'd love to hear from you.

What We're Looking For

The successful candidate will hold a valid SIA licence and have excellent communication skills, a strong sense of responsibility and a genuine commitment to customer service. Previous experience in security, customer service, transport or hospitality would be advantageous, although a positive attitude and willingness to learn are equally important.

As Birmingham New Street operates 24 hours a day, flexibility is essential. Applicants must be willing to work a range of shifts, including early mornings, late evenings, nights, weekends and public holidays.

Benefits

In return, we offer:

• Competitive hourly pay. Starting at £13.45
• Company pension scheme.
• Access to the Mitie benefits platform and employee discounts.
• Employee Assistance Programme and wellbeing support.
• Ongoing training and career development opportunities.

Apply Today

If you're passionate about customer service, safety and making a positive difference in a busy station environment, we would love to hear from you.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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