Security Controller: Control Room & Incident Response

Wilson James; City Of London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Lifestyle benefits

Learning & development

Health & wellbeing

Online GP access

Retail discounts

Cycle to work

Job summary

Wilson James is seeking a Security Controller at Exchange House, London, to provide a highly visible security presence and superb customer service. You will help protect premises, manage incidents, and support building teams in a fast-paced environment.

The role involves 42 hours per week with 4 on/4 off shifts, including day and night hours (07:00–19:00 and 19:00–07:00). A strong presentation and reliable attendance are essential, along with SIA licences and experience in security operations.

Qualifications

• SIA CCTV licence and SIA DS licence are required.
• Excellent customer engagement and communication skills.
• Experience with security surveillance and access control systems.
• Strong attention to detail and timekeeping qualities.
• Ability to respond quickly in emergencies or under pressure.

Responsibilities

• Provide immediate support to Estate and Building Teams to mitigate risk.
• Report suspicious or unusual activity.
• Monitor lone workers and supervise permits.
• Manage control room keys and assets (radios, equipment).
• Ensure proper monitoring of visitors and contractors on shift.
• Provide early warning of risks to assets and people.
• Coordinate with Property Managers and Broadgate teams.
• Liaise between Property Management and retailers/contractors.

Skills

SIA CCTV licence

SIA DS licence

Customer engagement

Surveillance experience

Access control

Attention to detail

Time management

Emergency response

Job description

Wilson James is seeking a Security Controller at Exchange House, London, to provide a highly visible security presence and superb customer service. You will help protect premises, manage incidents, and support building teams in a fast-paced environment.

The role involves 42 hours per week with 4 on/4 off shifts, including day and night hours (07:00–19:00 and 19:00–07:00). A strong presentation and reliable attendance are essential, along with SIA licences and experience in security operations.