Security Control Room Lead

Allscreens Nationwide Ltd; Hemel Hempstead; On-site; GBP 40,000 - 52,000; Full time

Job summary

ICTS is seeking a Lead for the Security Control Room to manage day-to-day operations, coordinate CCTV monitoring, alarm responses and incident handling. You will lead a Control Room team, ensure SOP compliance and drive continuous improvement across shifts and processes.

The role emphasizes accurate reporting, stakeholder communication and escalation to maintain service resilience and security across the data centre environment.

Qualifications

• Minimum 2 years' experience managing a Security Control Room.
• Strong CCTV, access control and alarm management experience.
• Experience leading and developing operational teams.
• Excellent communication and organisational skills.
• Strong analytical and problem-solving ability.
• Proficient in Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail with a proactive approach to continuous improvement.
• Ability to lead teams of up to eight Controllers plus Team Leaders.
• Ability to pass a five-year checkable history.
• Ability to pass relevant criminal record checks.

Responsibilities

• Manage daily operation of the Security Control Room to ensure continuous service delivery.
• Oversee monitoring of CCTV, access control, alarms and communication systems.
• Coordinate responses to security incidents, emergencies and operational disruptions.
• Ensure accurate shift handovers, control room logs and incident records.
• Maintain compliance with SOPs and escalation processes.
• Identify opportunities to improve operational efficiency and service delivery.
• Lead, motivate and develop the Control Room team.
• Produce accurate operational reports and management information.
• Monitor KPIs, service levels and incident trends.
• Support business continuity and incident reviews.

Skills

CCTV monitoring

Access control

Alarm management

Team leadership

Operational reporting

Microsoft Office

Prioritisation

Communication

Tools

CCTV systems

Access control systems

Alarm monitoring software

Job description

ICTS is seeking a Lead for the Security Control Room to manage day-to-day operations, coordinate CCTV monitoring, alarm responses and incident handling. You will lead a Control Room team, ensure SOP compliance and drive continuous improvement across shifts and processes.

The role emphasizes accurate reporting, stakeholder communication and escalation to maintain service resilience and security across the data centre environment.