Data Centre Security Supervisor

Allscreens Nationwide Ltd; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS is seeking a Security Supervisor to lead a team of Security Officers under the guidance of the client’s Site Security Manager. You will manage daily operations, schedules, and security protocols for the facility while ensuring safety and regulatory compliance.

Responsibilities include incident reporting, HR tasks for security staff, and collaboration with regional managers to meet program deliverables. SIA certification is required or obtainable.

Qualifications

• Experience in a physical security role at supervisor level.
• Experience implementing security protocols in critical environments.
• Must possess or be able to obtain SIA certification.
• Capable of prioritising workload to meet deadlines.
• Strong communication with team, contractors and clients.

Responsibilities

• Manage the site security operations and give direction to the security team.
• Manage, report and investigate all security incidents per policy.
• Complete incident reports and follow up per compliance policy.
• Submit weekly Governance & Compliance Report to the Security Manager.
• Oversee security system infrastructure operations.
• Handle HR matters for the security team (absence, training, staffing, shifts).
• Ensure compliance with Site Operating Procedures.
• Facilitate site tours for internal and external customers.

Skills

Team leadership

Security management

Incident reporting

Emergency response

Policy compliance

Threat assessment

Customer service

Education

SIA Certification

Tools

Microsoft 365

Windows OS

Job description

The Security Supervisor will lead and manage a team of Security Officers with direction from the client's Physical Security Site Security Manager (SSM). The role is responsible for managing all day to day aspects of the security function including daily workflow, schedules, and implement security protocols for the site. Related responsibilities include, but are not limited to, the following:

Daily management and administration of the Security function at the facility

Line manager for the security team

Ensure all personnel on site adhere to and comply with Client Security and access control policies and procedures

Work under limited supervision, both independently and collectively within a team environment

Respond to safety and emergency situations and maintain a safe and secure work environment

Frequent cntact with client personnel, external 3rd party contractors and vendors

Work closely with the regional client Security Manager and other department managers to ensure specific program deliverables are being met

Conduct continuous threat assessments of the Data Centre and surrounding areas, making suggestions for improvement and taking actions on immediate threats

Knowledgeable of and able to enforce all policies/procedures from all security related documentation

Duties

Manage the site security operations and give clear direction to the security team

Manage, report and investigate all security related incidents in accordance with security policy

Complete all incident reports and follow-up action in accordance with compliance policy

Complete the weekly Governance & Compliance Report every Monday and submit to SSM

Manage the day to day operation of all security system infrastructure

Manage all the security teams HR matters (Absence, training, staffing levels, shift rota, overtime) in a timely manner

Ensure all personnel on site comply with Site Operating Procedures

Facilitate site tours for internal and external customers/visitors as required

Encourage and foster a team-orientated environment through positive feedback

Train, mentor and advise Security staff on new processes and procedures

Ensure that all Security Shift documentation is completed, legible and accurate

Respond to safety and emergency situations and maintain a safe and secure work environment

Deal with customer questions in a prompt, courteous and professional manner

Escalate any major issues to the Director, Physical Security in line with policies and procedures

Act as the Chief Fire Marshal taking ownership and managing the situation when there is a fire evacuation

Job Requirements

Experience of working in a physical security related role as a supervisor preferred

Experience of security protocols and procedures in a critical environment preferred

Must possess or be able to obtain SIA certification

Confident, calm decision maker when under pressure, even with incomplete or limited information

Able to plan, organize and prioritize workload to meet short deadlines

Able to work independently, with minimum guidance

Experience in dealing with customer issues and problem solving

May be required to complete formal training in an area of specialty

Strong computer skills including proficiency with Microsoft desktop and server operating systems, as well as Microsoft Office 365

Strong communication skills (verbal and written) particularly with team members, line management, contractors and clients

Work effectively across all teams and departments to achieve shared goals and deliver business objectives

Flexible and available to deal with out of hours emergencies , on call 24/7

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.