Security Control Centre Specialist

Thames Water Utilities Limited; Reading; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 24–28 days

Medical assessments

Performance-related pay

Job summary

Thames Water Utilities Limited is seeking a Security Control Centre (SCC) Operative to monitor estate security using CCTV, alarms and access systems, and to support a 24/7 security response. You will triage incidents, coordinate updates with stakeholders and government agencies, manage ID cards, and assist the Supervisor.

The role involves contributing to system health checks, contractor engagement, and continuous improvement.

Qualifications

• Operational experience in SCC/SOC or similar security control environments.
• Knowledge of CCTV, alarms and access control systems and how to respond to incidents.
• Ability to follow monitoring, response, emergency and escalation procedures.

Responsibilities

• Monitor alarms and CCTV against procedures; ensure site systems operate correctly.
• Triage incident reports to initiate correct responses and maintain auditable records.
• Provide security incident support to operational sites; assist in outages and investigations.
• Activate disaster recovery plans for the SCC as required.
• Manage the SCC working environment and assist the Supervisor.
• Support system health checks and collaborate with Security System Lead and SCC Assurance Analyst.
• Coordinate with third-party contractors for maintenance and defect management.
• Contribute to continuous improvement and participate in security-related projects.

Skills

Security systems

CCTV

Alarms

Access control

Analytical thinking

Decision making

Job description

Thames Water Utilities Limited is seeking a Security Control Centre (SCC) Operative to monitor estate security using CCTV, alarms and access systems, and to support a 24/7 security response. You will triage incidents, coordinate updates with stakeholders and government agencies, manage ID cards, and assist the Supervisor.

The role involves contributing to system health checks, contractor engagement, and continuous improvement.