Night Security Control Centre Operator

Thames Water Utilities Limited; Reading; Hybrid; GBP 33,000 - 44,000; Full time

Benefits offered by this job

24 days holiday per year (increasing)

Pension scheme - Defined Contribution

Annual medical assessments

Performance-related pay plan

Benefits hub

Job summary

Thames Water Utilities Limited is seeking an Security Control Centre Operative to work at Reading - Kemble Court, RG2 6AD. The role operates on a 4 on/4 off, 12-hour night shift pattern within the Protection Security Team, responsible for monitoring CCTV, alarms, and access control across the estate.

You will contribute to security incident response, investigations, and secure action tracking for stakeholders. UK NSV/CTC clearance is required or you must be eligible to obtain it before starting.

Qualifications

• Operational experience gained in a similar SCC, AMC, ARC, or SOC role.
• Knowledge and experience of using security systems (CCTV, Alarms, Access control, etc.) to monitor and respond to alarms.
• Understanding and deployment of monitoring, response, emergency, and escalation procedures.
• Analytical and decisive, takes ownership of actions.
• Self-motivated, committed, and organised.

Responsibilities

• Monitor alarms and CCTV against set procedures and documentation, ensuring site systems operate correctly.
• Triage incident reports to ensure a correct response is initiated and auditable.
• Provide security incident support to operational sites, e.g. in case of a security system outage.
• Activate disaster recovery plans for the SCC as required.
• Manage the SCC working environment.
• Support system health checks and data/subject access requests with the Security System Lead and SCC Assurance Analyst.
• Support third-party contractor engagement around maintenance requests and defect management.
• Contribute to continuous improvement and security-related projects, e.g. SCC upgrades.

Skills

Security systems

CCTV

Alarms

Access control

Incident response

Analytical thinking

Ownership

Job description

Thames Water Utilities Limited is seeking an Security Control Centre Operative to work at Reading - Kemble Court, RG2 6AD. The role operates on a 4 on/4 off, 12-hour night shift pattern within the Protection Security Team, responsible for monitoring CCTV, alarms, and access control across the estate.

You will contribute to security incident response, investigations, and secure action tracking for stakeholders. UK NSV/CTC clearance is required or you must be eligible to obtain it before starting.