Security Contract Support Specialist

Team Ward; Greater London; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Employee referral scheme

Progression, training, and development

Discounted gym membership

Discounts at major retailers andtravel

Restaurant vouchers

Cinema tickets

Access to 24/7 free Employee Assurance

Job summary

Ward Security in London is seeking a professional Contract Support Officer to safeguard a prominent facility. You will act as a frontline contact for staff and visitors, deliver clear information, perform ID checks, and respond to emergencies with calm, professional judgment.

The role requires a valid SIA licence, strong customer service skills, and the ability to work day, night and weekend shifts. You will join a supportive team, receive full training, and benefit from pension, cycle-to-work

Qualifications

• Valid SIA licence.
• Excellent customer service and communication skills.
• Experience in a customer-facing, professional or high-responsibility environment.
• Professional attitude and appearance.
• Ability to remain calm, positive and professional when dealing with challenging situations.
• Ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational skills.
• Strong attention to detail and situational awareness.
• Good IT literacy and confidence using computer-based systems.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and develop within the security industry.
• Ability to operate detecting systems and emergency equipment following appropriate training.

Responsibilities

• Act as a point of contact and information centre for staff and visitors.
• Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond appropriately to emergencies.
• Deal with conflict in an appropriate and professional manner when required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Remain vigilant to Health and Safety risks.
• Work on own initiative.
• Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members.

Skills

Excellent communication

Customer service

IT literacy

Multitasking

Professional appearance

Report writing

Teamwork

5-year work history

Job description

Ward Security in London is seeking a professional Contract Support Officer to safeguard a prominent facility. You will act as a frontline contact for staff and visitors, deliver clear information, perform ID checks, and respond to emergencies with calm, professional judgment.

The role requires a valid SIA licence, strong customer service skills, and the ability to work day, night and weekend shifts. You will join a supportive team, receive full training, and benefit from pension, cycle-to-work