Contract Support Officer (Experienced) - City of London

Team Ward; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Cycle to work

Pension scheme

Life Assurance

Employee referral scheme

Training & progression

Reward membership

Wellbeing programs

Job summary

Ward Security is seeking a Contract Support Officer in London to provide independent security coverage on a one-person site. The role requires a valid SIA licence and a minimum of one year of security experience within a corporate environment.

You will deliver professional customer service, write clear incident reports and respond quickly to emergencies. The position offers day, night and weekend shifts with pay at £14.80 per hour.

Qualifications

• Valid SIA licence.
• Proven work experience as a Security Officer (minimum 1 year).
• Minimum 1 year's experience within a corporate security environment.
• Experience working independently and/or on one-person security sites.
• Excellent customer service and communication skills.
• Professional attitude and appearance.
• Ability to work confidently on own initiative.
• Ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to remain calm and professional when dealing with challenging situations.
• 5-year checkable work history.
• IT literate with the ability to operate detecting systems and emergency equipment.
• Ability to respond appropriately to emergencies and incidents.
• Ability to make sound decisions independently and escalate issues appropriately.

Responsibilities

• Act as a point of contact and information centre for staff and visitors.
• Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email.
• Maintain a visible and professional security presence throughout the site.
• Take responsibility for the security of the site while working independently.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond appropriately to emergencies and incidents.
• Deal with conflict in an appropriate and professional manner when required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Remain vigilant to Health and Safety risks and report any concerns.
• Monitor the site and identify any suspicious activity or potential security risks.
• Work proactively and confidently on own initiative.
• Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members.

Skills

SIA Licence

Security Officer experience

Independent work

Customer service

Communication skills

Report writing

Calm under pressure

Decision making

Initiative

Attention to detail

5-year work history

IT literacy

Emergency response

Education

Tools

Detection systems

Emergency equipment

Job description

Do you have previous security experience and excellent communication skills? Are you confident working independently and comfortable taking responsibility for a one-person site? Do you provide exceptional customer service, maintain a professional demeanour at all times and have the confidence to deal with any challenge that comes your way?

Role: Contract Support Officer

Pay Rate: £14.80 per hour

Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)

Location: London.

Role Requirements: SIA License

Benefits include:

• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Proven work experience as a Security Officer (minimum 1 year)
• Minimum 1 year's experience within a corporate security environment
• Experience working independently and/or on one-person security sites
• Excellent customer service and communication skills
• Professional attitude and appearance
• Ability to work confidently on own initiative
• Ability to deliver succinct and clear verbal and written reports where necessary
• Ability to remain calm and professional when dealing with challenging situations
• Ability to be resourceful and proactive when issues arise
• Excellent organisational skills
• Strong surveillance skills and attention to detail
• 5-year checkable work history
• IT literate with the ability to operate detecting systems and emergency equipment
• Ability to respond appropriately to emergencies and incidents
• Ability to make sound decisions independently and escalat? issues appropriately

Main Duties:

• Act as a point of contact and information centre for staff and visitors
• Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
• Maintain a visible and professional security presence throughout the site
• Take responsibility for the security of the site while working independently
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond appropriately to emergencies and incidents
• Deal with conflict in an appropriate and professional manner when required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Remain vigilant to Health and Safety risks and report any concerns
• Monitor the site and identify any suspicious activity or potential security risks
• Work proactively and confidently on own initiative
• Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.