Security Concierge London

GuardPass; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Company events

Company pension

Employee discount

Employee mentoring programme

On-site parking

Referral programme

Transport links

Wellbeing program

Job summary

GuardPass in London is seeking a well-presented, dependable front-of-house security officer to manage a busy reception area with discretion and efficiency. The role requires strong communication skills and the ability to stay calm under pressure.

You will greet visitors, manage front desk enquiries, and coordinate with emergency services while delivering excellent service and maintaining a secure, welcoming environment.

Qualifications

• Proven experience in surveillance, loss prevention, or security roles.
• Knowledge of CCTV systems and monitoring techniques.
• First aid certification or willingness to undertake training.
• Authorised to work in the United Kingdom.

Responsibilities

• Greet staff, visitors, and contractors in a professional and courteous manner.
• Act as the primary point of contact for all front desk enquiries.
• Ensure that the reception desk is always manned during peak times.
• Ensure the Reception area and meeting rooms are always tidy and presentable.
• Handle inquiries, provide directions, and assist with general requests.
• Liaise with emergency services when required.
• Support other departments when required.
• Deliver outstanding customer service aligned with client brand standards.
• Promote a positive and well-managed environment.
• Manage incoming telephone calls and email communications.
• Handle complaints or concerns efficiently and elevate where necessary.

Skills

Strong communication skills

Excellent organisational skills

Ability to remain calm under pressure

Flexible to shift work

Education

First aid certification

SIA License

Tools

CCTV systems

Data Centers experience

Job description

Description

Job post summary

Pay: Up to £17 per hour

Job Description

Job Summary

We are seeking a well-presented, dependable and customer-focused individual to join our team in a front-of-house security role. The successful candidate will be confident, approachable and capable of managing a busy reception area with discretion and efficiency. They will possess strong communication skills, sound judgement and the ability to remain calm and professional at all times. This position would suit someone who takes pride in their work, understands the importance of first impressions, and is committed to maintaining a safe, welcoming and well-managed environment. We particularly invite applications from women, who are currently under-represented within our team.

Responsibilities

• Greet staff, visitors, and contractors in a professional and courteous manner
• Act as the primary point of contact for all front desk enquiries
• Ensure that the reception desk is always manned during peak times
• Ensure the Reception area and meeting rooms are always tidy and presentable
• Handle inquiries, provide directions, and assist with general requests
• Liaise with emergency services when required
• Support other departments when required
• Deliver outstanding customer service aligned with client brand standards
• Promote a positive and well-managed environment
• Manage incoming telephone calls and email communications
• Handle complaints or concerns efficiently and elevate where necessary

Requirements

• Proven experience in surveillance, loss prevention, or security roles is desirable
• Knowledge of CCTV systems and monitoring techniques
• First aid certification or willingness to undertake training
• Excellent organisational skills with attention to detail
• Strong communication skills, both written and verbal
• Ability to remain calm under pressure and handle emergency situations effectively
• Professional appearance and demeanour
• Flexibility to work various shifts as required
• Valid SIA license
• Authorised to work in the UK
• Data Centers experience required

This role is vital in maintaining a safe, secure, and welcoming environment for all visitors and staff. The successful candidate will be organised, vigilant, and committed to delivering outstanding service.

Job Type: Full-time

Benefits

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• On-site parking
• Referral programme
• Transport links
• Wellbeing program

Experience

• concierge: 1 year (required)

Licence/Certification

• SIA License (required)

Work Authorisation

• United Kingdom (required)