Female Concierge Officer

StrongGuard Security UK LTD; Sheffield; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

StrongGuard Security UK LTD is seeking a professional and customer‑focused Female Concierge Officer in Sheffield. You will deliver a first‑class reception and concierge service while helping to maintain safety, security and wellbeing of residents, visitors, contractors and on‑site staff.

This full‑time, permanent role covers days, nights, weekends and bank holidays as required and includes responsibilities such as incident reporting, access control, and maintaining accurate records with a

Qualifications

• 1–3 years of experience in concierge, security, reception or customer service (advantageous).
• Experience working independently in lone-working environment.
• Experience delivering excellent customer service in a professional setting.
• Experience maintaining accurate records and completing incident reports.

Responsibilities

• Create and maintain a positive first impression for residents, visitors and contractors.
• Provide a professional front-of-house and reception service.
• Maintain accurate records, reports and handover documentation.
• Monitor access to the building and ensure site security procedures are followed.
• Communicate effectively with residents, support teams, contractors and external agencies.
• Conduct regular health and safety inspections internally and externally.
• Respond appropriately to incidents, emergencies and safeguarding concerns.
• Escalate issues in accordance with site procedures and client requirements.
• Support residents by providing information and signposting during difficult situations.
• Represent StrongGuard Security UK and the client professionally at all times.
• Undertake cleaning duties in accordance with the site cleaning schedule.
• Ensure all information is recorded, stored and communicated securely and accurately.

Skills

Flexible and reliable

Excellent attendance and punctuality

Strong verbal and written沟通

Professional appearance and customer‑f

Independent working

Conflict management

Attention to detail

Confidentiality

Basic computer skills

Education

SIA Security Officer or Door Supervisor Licence

First Aid certificate

Full UK Driving Licence

Access to reliable vehicle desirable

Job description

StrongGuard Security UK is seeking a professional and customer-focused Female Concierge Officer.

The successful candidate will be responsible for delivering a first-class reception and concierge service whilst helping to maintain the safety, security and wellbeing of residents, visitors, contractors and on-site staff. This is a full time, permanent position covering days, nights, weekends and bank holidays as required.

Due to the sensitive nature of the service provided to our client, this role is subject to a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 and applications are therefore invited from female candidates only.

Key responsibilities include:

• Create and maintain a positive first impression for residents, visitors and contractors.
• Provide a professional front-of-house and reception service.
• Maintain accurate records, reports and handover documentation.
• Monitor access to the building and ensure site security procedures are followed.
• Communicate effectively with residents, support teams, contractors and external agencies.
• Conduct regular health and safety inspections internally and externally.
• Respond appropriately to incidents, emergencies and safeguarding concerns.
• Escalate issues in accordance with site procedures and client requirements.
• Support residents by providing information and signposting during difficult situations.
• Represent StrongGuard Security UK and the client professionally at all times.
• Undertake cleaning duties in accordance with the site cleaning schedule.
• Ensure all information is recorded, stored and communicated securely and accurately.

Experience

• 1–3 years of experience in a concierge, security, reception or customer service role (advantageous)
• Experience working independently and making decisions in a lone-working environment.
• Experience delivering excellent customer service in a professional setting.
• Experience maintaining accurate records and completing incident reports.

Qualifications

• A valid SIA Security Officer or Door Supervisor Licence.
• A valid First Aid certificate with a minimum of six months remaining until expiry.
• Full UK Driving Licence.
• Access to a reliable vehicle is highly desirable due to the flexible nature of the role and shift requirements.

Skills

• Flexible and reliable with excellent attendance and punctuality.
• Strong verbal and written communication skills.
• Professional appearance and customer-focused approach.
• Ability to work independently and as part of a wider team.
• Confident dealing with challenging situations and conflict management.
• Excellent attention to detail and organisational skills.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer skills and confidence using digital systems.
• Ability to prioritise workloads and adapt to changing operational requirements.