Security Concierge for Luxury Property & Guest Services

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Employee Assistance Programme

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Discount Platform

Wellbeing Platform

Job summary

UniTrust Protection Services (UK) Ltd is seeking a Security Concierge to provide first-line security for a prestigious residential property near Hyde Park. You will work on 12-hour shifts on a four-on, four-off pattern, covering days, nights and weekends, with a gross pay rate of £16.99 per hour.

The role includes liaising with stakeholders, maintaining a secure environment, and delivering exceptional customer service while staying well-presented and compliant.

Qualifications

• Valid SIA license – SG/DS or CP.
• Excellent oral, written communication skills, interpersonal skills, and confidence.
• Fluency in English and French would be beneficial but not essential.
• Exceptional customer service skills.
• Reliable, trustworthy, and punctual.
• Physically able to conduct all responsibilities associated with the roles documented.
• Computer literate and confident with the use of Microsoft Office programmes.

Responsibilities

• To provide first line security for a unique, high profile residential property near Hyde Park.
• Working in tandem with several stakeholders, ensuring a seamless operation across the building whilst maintaining a secure environment.
• Be communicable and engaging with the ability to adapt your style to suit each stakeholder interaction.
• Be flexible and adaptable to all tasks or challenges, working in partnership with other service lines within the property.
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.
• Monitoring and use of the physical security arrangements, including access control, CCTV and alarm systems in situ.
• To complete any and all paperwork, including but not limited to a DOB, incident report forms, visitor records and any event bespoke requirements.
• All assignment instructions / operations manual or standard operating procedures, including any client led instructions are to be reviewed, understood, and adhered to.
• To complete any other reasonable task as instructed by Unitrust management or a client representative.
• To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner.
• To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach.
• Be prepared to manage a wide variety and diversity of scenarios, people, and challenges.
• Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate.
• Act in accordance with company policies and procedures and our code of conduct

Skills

SIA license SG/DS/CP

Excellent communication

Bilingual English/French

Customer service

Punctual

MS Office

Tools

Microsoft Office

Job description

UniTrust Protection Services (UK) Ltd is seeking a Security Concierge to provide first-line security for a prestigious residential property near Hyde Park. You will work on 12-hour shifts on a four-on, four-off pattern, covering days, nights and weekends, with a gross pay rate of £16.99 per hour.

The role includes liaising with stakeholders, maintaining a secure environment, and delivering exceptional customer service while staying well-presented and compliant.