Soft Services Supervisor

OCS Group; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Award-winning employer

Digital Learning via OCS Academy

Retail perks via Hapi app

Professional growth opportunities

Job summary

OCS UK & Ireland is seeking a Soft Services Supervisor to manage cleaning, catering, reception, waste and other non-technical services across sites. You will supervise the Site Facilities Team and ensure standards meet KPI targets, with audits and continuous improvement.

Role requires enhanced national security clearance prior to starting. We value diversity and offer training through the OCS Academy and opportunities for professional growth.

Qualifications

• Experience supervising soft FM services and teams.
• Good customer service and safety-focused mindset.
• Able to read and speak English for safe practices.

Responsibilities

• Supervise day-to-day Soft FM services across sites.
• Lead Site Facilities Team and ensure KPI targets are met.
• Conduct audits to uphold quality standards and drive improvements.
• Maintain Periodic Task Programme and support continuous improvement.

Skills

Organizational skills

Time management

Customer service

Communication skills

Teamwork

Independent working

Facilities experience

Education

BICSc certification

Health & Safety certification

Job description

About The Role:

Please note, this position requires a enhanced national security clearance before commecing employment

The Soft Services Supervisor is responsible for the effective management, delivery, and continuous improvement of all soft facilities management services. This includes services such as cleaning, catering, reception, waste management, landscaping, pest control, and other non-technical support services to ensure a safe, clean, and welcoming environment for our client.

• Supervise the day-to-day delivery of range of Soft FM services, across one or more sites.
• Take an active role in the completion of tasks, working alongside the Site Facilities Team.
• Ensure Soft FM Services meet the agreed standards, and within the KPI parameters.
• Conduct regular inspections and complete audits to maintain quality standards.
• Participate with continuous improvement initiatives.
• Manage, schedule and complete an effective Periodic Task Programme.
• Provide supervision and guidance to the Site Facilities Team, consisting of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception Assistants, ensuring a culture of high employee engagement, service excellence and participation with the overall EMCOR UK Account objectives.

Skills and Qualifications:

• Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage
• Strong organizational and time-management skills
• Experience of providing good customer service
• Methodical and meticulous approach to work
• Be able to read and speak English to ensure safe working practices are followed
• Strong communication and teamwork abilities
• Ability to work independently and use initiative
• Previous experience in facilities, maintenance, or a similar role (preferred)
• Relevant certifications (e.g., BICSc, Health & Safety) are a plus

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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