Security and Parking Officer

North Bristol NHS Trust; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

A regional healthcare provider in Bristol seeks a Security and Parking Officer. This full-time role involves providing a uniformed security presence, responding to incidents, and supporting clinical staff. Candidates should have prior security experience and excellent communication skills. Benefits include enhancements for antisocial hours, access to the NHS pension scheme, and ample career progression opportunities. This position is key in ensuring a safe environment for staff and patients, requiring readiness to handle various situations effectively.

Benefits

Enhancements for antisocial hours

NHS pension scheme

Progression opportunities

Qualifications

• Previous experience in a security role is essential.
• Must hold a full UK driving licence.
• Ability to undertake the physical and mental demands of the role.

Responsibilities

• Respond to incidents on Trust property and undertake investigations.
• Provide a security presence to support clinical staff.
• Maintain an effective security presence in the Emergency Department on a rotational basis.

Skills

Experience in security role

Excellent communication skills

IT literacy and digital competence

Ability to diffuse complex situations

Education

Full UK driving licence

Job description

As a Security and Parking Officer at North Bristol NHS Trust you will provide a pro‑active, well presented, professional, uniformed security presence working unsupervised, days, nights, and weekends. You will:

• respond to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti‑social behaviour
• provide a security presence to support clinical staff, attending clinical incidents to provide support and assistance to clinical staff
• protect Trust property from malicious damage and theft promoting a safe, positive environment to reduce the potential for crime
• accurately record every incident, gathering all relevant information, and completing detailed reports
• communicate clearly and effectively with the ability to listen and empathise
• on a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted
• assist with fire alarm evacuations
• uphold and enforce the Trust Parking policy
• Provide a pro‑active, well presented, professional, uniformed security presence for North Bristol Trust
• Take the lead responding to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti‑social behaviour
• Remain calm and professional under pressure during incidents, especially highly stressed and emotive events
• Be ready to respond to every incident, always being prepared in case of alarm activations, violence & aggression, and other significant events. Responding to all security incidents with a high sense of urgency
• Where called upon to support clinical staff, assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005
• Provide a security presence to support clinical staff. Attend clinical incidents to provide support and assistance to clinical staff including, where necessary, the appropriate and lawful use of clinical holding and physical restraint
• Ensure the safety, security and welfare of Trust staff, patients, and others. Protect Trust property from malicious damage and theft. Promote a safe, positive environment to reduce the potential for crime
• Accurately record every incident, gather all relevant information, and complete detailed reports
• On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted
• Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner. Keep an up‑to‑date record in pocket notebooks of each incident attended
• Complete specialist training for safer clinical holding and restraint where clinical support is required
• Conduct the required amount of internal and external patrols each shift, completing site‑specific activities and taskings as required
• Assist with fire alarm evacuations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that may be potentially affected during fire incidents
• Uphold and enforce the Trust Parking policy. To assist with car park cash collections from pay and display machines, including use of Security & Parking vehicle. Issuing parking charge notices out of hours
• Assist with car park closures, bay closures, and support with traffic management as required
• Ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breeches and/or near misses as per the Trust Adverse Incident Reporting policy, whilst actively pursuing and reinforcing the Trust's policies in relation to Equal Opportunities and Diversity Legislation
• Support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management
• The position is full time working 37.5 hours per week with shift patterns on a rota basis including days, nights, and weekends

Our Security and Parking team are seeking pro‑active team players with experience of dealing with members of the public. Transferrable skills from hospitality backgrounds would be considered alongside current security experience or those with a police or military background.

You will conduct patrols, respond to incidents, write reports, and enforce the site traffic policy. IT literacy and digital competence will be necessary for receiving and reporting on handheld devices. Your ability to connect and quickly build rapport with individuals to diffuse and de‑escalate complex situations will ensure our staff, patients and visitors enjoy a safe environment and a positive experience on our sites. Your ability to communicate clearly with calm confidence will be vital in managing potential confrontations. The ability to put people at ease and make calm, quick, justified decisions with autonomy will be crucial as you may be interacting with individuals with mental health difficulties, dependency, learning difficulties or who are distressed or confused. Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.

Qualifications

• demonstrate previous experience in a security role
• hold a full UK driving licence
• be able to undertake the physical and mental demands of the role

Previous applicants need not apply. Applicants who are invited to interview must be able to attend in person.

Working for our organisation North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award‑winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups. If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful. Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance. If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments. At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people. Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.