Security AI Operations Specialist — Hybrid (Belfast)

Thales; Belfast City District; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Cycle to work scheme

Employee discounts

Paid volunteering day

Stock options

Job summary

Thales in Belfast, UK is seeking a Security AI Operations Engineer to supervise AI-enabled security workflows and HITL triage. You’ll validate AI outputs, coordinate complex investigations, and manage knowledge bases and prompts to improve automation quality.

Role requires 3–5+ years in SOC/MSSP or related, with experience in AI tooling, Jira/ServiceNow, and AWS Bedrock/OpenSearch. Hybrid work in Belfast with company benefits and growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field; Master’s degree is a plus.
• 3–5+ years in a SOC/MSSP/ITSM or workflow coordination role, incl. 2+ years with AI/Gen AI-enabled tools.
• Working knowledge of security operations, threat lifecycle, alert triage, WAF, API security, and common frameworks (MITRE ATT&CK, NIST).
• Experience with generative AI tools, prompts, and enterprise ticketing/orchestration platforms (e.g., Jira, ServiceNow, PagerDuty, SOAR).
• Familiarity with AWS Bedrock, OpenSearch Dashboards, and CloudWatch; strong technical writing skills.

Responsibilities

• AI Workflow Supervision and HITL routing for security events.
• Review and validate AI-generated alert enrichments, threat summaries, and triage recommendations.
• Assign, dispatch, and track complex investigations to Tier 2/3 analysts and consultants.
• Escalate exceptions and integration errors in automated pipelines.
• Knowledge base and prompt lifecycle management, including SOPs and runbooks.
• Audit AI outputs and document gaps leading to hallucinations or poor responses.
• Perform prompt adjustments and submit enhancement tickets to engineering.
• Track KPIs like MTTR, assignment velocity, and analyst AI adoption.
• Train analysts on prompts, copilots, and feedback workflows.
• Collaborate with Sales and Accounts to demonstrate value of VAS offerings.

Skills

Security operations

Communication

Technical writing

Problem solving

Education

Bachelor’s degree in Computer Science / Cybersecurity / IT

Master’s degree (preferred)

Tools

Jira

ServiceNow

PagerDuty

SOAR platforms

Amazon Bedrock

OpenSearch Dashboards

CloudWatch

Job description

Thales in Belfast, UK is seeking a Security AI Operations Engineer to supervise AI-enabled security workflows and HITL triage. You’ll validate AI outputs, coordinate complex investigations, and manage knowledge bases and prompts to improve automation quality.

Role requires 3–5+ years in SOC/MSSP or related, with experience in AI tooling, Jira/ServiceNow, and AWS Bedrock/OpenSearch. Hybrid work in Belfast with company benefits and growth opportunities.