Security

The Pembroke Club; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning & Developm…

Pension scheme

Annual staff award ceremony

Job summary

The Pembroke is seeking a professional Security/Doorman to join its luxury Belgravia club. You will welcome members and guests with warmth, perform discreet access control, and maintain a five-star service standard while staying vigilant to potential risks.

You will work evenings, weekends and holidays as required, using security systems and radios, recording incidents, and upholding brand presentation and confidentiality in a high-end environment.

Qualifications

• Experience in front-of-house/security/doorman/guest-facing roles in luxury settings.
• Excellent five-star customer service with discretion and professionalism.
• Valid SIA Door Supervisor licence with evidence before appointment.

Responsibilities

• Welcome members and guests with warmth and professionalism reflecting five-star standards.
• Provide discreet assistance including directions, accessibility support, luggage, taxis.
• Communicate clearly, resolve questions or sensitive situations with good judgement.
• Maintain calm, approachable presence while monitoring for security risks.
• Act as brand ambassador with immaculate presentation and confidentiality.
• Control access by verifying members and authorised visitors per policy.
• Conduct patrols, monitor entrances, and maintain discreet security presence.
• Respond to incidents or emergencies and escalate as required.
• Log incidents and maintain radio communications with teams.

Skills

Front-of-house

Security

Doorman

Guest-facing

Education

SIA Door Supervisor licence

Tools

Access control systems

CCTV monitoring

Radios

Microsoft Office

Job description

ROLE OVERVIEW

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.

KEYRESPONSIBILITIES

Member Experience & Five-Star Service

• Welcome members, guests, and visitors with warmth, confidence, and professionalism, ensuring every interaction reflects the standards of a five-star private members’ club.

• Provide discreetassistancetomembers and guests asrequired, including directions, generalenquiries, accessibility support, luggage, umbrellas, taxis, and safedepartures.

• Communicate clearly and respectfully at alltimes, using positive language, active listening, and sound judgement whenhandling questions, complaints, or sensitive situations.

• Maintain a calm, composed, and approachablepresence whileremainingalert to potential risks, suspiciousbehaviour, or service issues that may affect the member experience.

• Act as a brand ambassador for ThePembroke,maintainingimmaculate personal presentation,discretion, confidentiality, and a consistently positive attitude.

Security, AccessControl & Operations

• Control access to the club by verifyingmembers, authorised guests, contractors, and visitorsin accordancewithclub policy, licence conditions, and operational procedures.

• Conduct internal and externalpatrols,monitorentrancesand key areas,andmaintaina visible yet discreet security presence throughoutthe premises.

• Respond professionally to incidents,emergencies, medical situations, fire alarms, anti-social behaviour,intoxication, or conflict, escalating promptly to the Head of Security orduty manager whererequired.

• Maintain radio communication with thesecurity and front of house teams; complete all required logs and formsaccurately, including sign-in/out sheets and the number plate log.

• Adhere to all H&S and fire safetyprocedures; report any accidents, near misses, or safetyconcernsimmediatelyto the Head Doorman or Security Supervisorandassistwith fire alarm tests and emergency proceduresandevacuationsas directed.

• Use security systems, access controlprocesses, radios, email, incident reporting tools, and Microsoft Officeapplications confidently and accurately.

REQUIREMENTS

• Proven experience in a front-of-house,security,doorman, or guest-facing role within a five-star hotel,private members’ club, luxury residential, premium retail, or similarlyhigh-end environment; a luxury hospitality background is strongly preferred.

• Exceptional five-star customer serviceskills, with the ability to remain warm, calm, discreet, and polished while dealing with members, guests, visitors, contractors, and colleagues.

• A valid SIA Door Supervisor licence isessential; applicants must be able to provide evidence of currentlicensing before appointment.

• Computer literate and confident using accesscontrol systems, CCTVmonitoring where applicable, radios,email, Microsoft Office, incident reporting systems, and digital logs.

• A working knowledge of premises licenceobligations, the Operational Management Plan, and member Terms &Conditions; confident in applying licence conditions consistently andescalating whererequired.

• An excellent communicator with strong writtenand verbal skills, able to produceaccurateincident reports,clear handovers, and professional communications.

• Punctual, reliable, and physically resilient– able to stand for extended periods in all weathers; willing to workflexibly across evenings, weekends, and holidays as the businessrequires.

WHAT WE OFFER

• Best-in-class salary

• Family meal on shift

• Industry-leading Learning & Developmentopportunities

• Pension scheme – including employercontributions.

• Annual staff award ceremony and party

• More benefits to be set up as we open

Compensation: Competitive salary