Sector Supervisor

ISS Facilities Services; Swansea; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

ISS Facilities Services is seeking a Sector Supervisor to oversee day-to-day supervision of front-line cleaning operatives across a designated sector in Swansea. This field-based role requires travel across multiple client sites to ensure service delivery meets client SLAs and quality standards.

You'll lead a proactive team, support recruitment and onboarding, and conduct regular site inspections and audits.

Qualifications

• Supervisory or management experience is essential.
• Experience in cleaning, facilities management or soft services preferred.
• Experience coordinating frontline teams and service delivery.

Responsibilities

• Supervise and support front-line cleaning operatives across multiple sites.
• Provide operational cleaning cover when required.
• Conduct regular site inspections and quality audits.
• Manage consumable stock levels across locations.
• Support recruitment, onboarding and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Manage attendance, absence reporting and extra hours.
• Ensure compliance with procedures, security requirements and client standards.

Skills

Supervisory experience

Facilities management

Frontline teams management

Customer service

Communication skills

Multitasking

Organisation & problem-solving

Full UK Driving Licence

Travel between sites

Job description

Sector Supervisor

Company: ISS Facilities Services

Hours: Full-time

Location: Swansea

Working pattern: Field-based

Job type: Permanent

Posting date: 6 Nov 2026

Closing date: 6 Dec 2026

We are seeking a Sector Supervisor to oversee the day-to-day supervision and management of front-line cleaning operatives across a designated sector.

This mobile role is responsible for ensuring client SLAs are achieved, compliance standards are maintained, and teams are supported to deliver a high-quality cleaning service.

Job Description

We are looking for a proactive and organised individual who is comfortable travelling extensively throughout the region, supporting multiple client sites, responding to operational requirements, and maintaining strong relationships with both clients and internal teams.

Key Responsibilities

• Supervise and support front-line cleaning operatives across multiple sites.
• Provide operational cleaning cover when required.
• Conduct regular site inspections and quality audits.
• Manage consumable stock levels across assigned locations.
• Support recruitment, onboarding, and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Manage attendance, absence reporting, and additional hours.
• Ensure compliance with company procedures, security requirements, and client service standards.

What an Average Day Looks Like

• Visiting multiple client sites across the designated sector.
• Conducting quality inspections and service audits.
• Supporting cleaning teams with operational activities.
• Responding to service issues and emergency cleaning requests.
• Monitoring staffing levels and arranging cover where required.
• Liaising with clients and account teams.

Professional and Personal Competencies/Qualifications

• Supervisory or management experience.
• Cleaning, facilities management, or soft services experience.
• Experience managing frontline teams.
• Strong customer service skills.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Good organisational and problem-solving abilities.
• Full UK Driving Licence.
• Comfortable with daily travel between client sites.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Essential requirements

• Supervisory or management experience.
• Cleaning, facilities management, or soft services experience.
• Experience managing frontline teams.
• Strong customer service skills.
• Excellent communication skills.Ability to manage multiple priorities.
• Good organisational and problem-solving abilities.
• Full UK Driving Licence.
• Comfortable with daily travel between client sites.