Sector Engagement Manager - Member Relationships

QAA; Gloucester; Hybrid; GBP 41,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

QAA, the UK’s independent quality body for tertiary education, is seeking a Sector Engagement Manager for Member Relationships. This remote-first role manages a portfolio of UK member institutions, building proactive conversations to understand challenges, goals and the value of QAA membership.

You will capture insights, coordinate with teams, and help shape services and strategy. Occasional UK and international travel may be required, with flexible hours and a comprehensive benefits package.

Qualifications

• Experience building relationships with senior contacts in a professional setting.
• Strong communication skills, written and verbal, with the ability to present to diverse audiences.
• CRM experience for capturing insights and tracking member activity.

Responsibilities

• Manage a portfolio of UK member institutions and be their main point of contact.
• Conduct regular proactive conversations to understand member challenges and goals.
• Help members maximise QAA membership and connect them with relevant expertise and opportunities.
• Capture insights in CRM, identify trends, risks and opportunities, and feed back into service development.

Job description

Sector Engagement Manager - Member Relationships

Non-profit Organizations

Education

Gloucester, UK

Overview

Sector Engagement Manager - Member Relationships

Relationships

Location: Remote first role with the opportunity to work flexibly from home, providing it is within the UK, with occasional travel within the UK and internationally where required.

Job type: Full-time

Hours: 35 hours per week, with flexibility around how hours are worked.

Band: 5

Salary: £41,310-£52,020 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

Join QAA

QAA is the UK’s independent quality body for tertiary education. Our purpose is to ensure that students and learners experience the highest possible quality of education.

We are the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.

We work with governments, funding bodies and education providers across the UK and internationally to support and enhance quality and standards. In Scotland, Wales and Northern Ireland, we work collaboratively with the sector to meet the needs of each nation. In England, our membership programme provides resources and support to strategic leads, quality specialists and students and learners alike. Internationally, we are recognised as one of the world's leading quality bodies, supporting the reputation and reach of UK tertiary education through global partnerships and transnational education.

About the role

Our members get the most value from QAA when we understand their institution and its priorities. In this role, you will play an important part in making that happen.

As one of two Sector Engagement Managers for Member Relationships, you will manage a portfolio of UK member institutions and act as their main point of contact. Through regular, proactive conversations, you will build an understanding of each member’s challenges and goals. You will help them make the most of QAA membership and connect them with the right expertise and opportunities across the Agency. These relationships are key to retaining our members, and you will play a central role in achieving our annual renewal targets.

You will also act as the member’s voice within QAA. You will capture insights through our CRM, identify trends, risks and opportunities, and ensure member feedback helps shape the development of our services and strategy. You will also identify examples of member impact that can be shared as case studies to demonstrate the value of membership.

You will work closely with the Head of Sector Engagement, the second Sector Engagement Manager for Member Relationships, and the Sector Engagement Manager leading on member insight and engagement. You will also collaborate with colleagues across Membership Delivery, Business Development, and Digital, Marketing and Communications.

About you

As a Sector Engagement Manager, you are at your best when building relationships. You might have developed this experience in account management, customer success, client relations or membership engagement. What matters most is that you have built trust with senior contacts and helped them get real value from what your organisation offers.

You are curious about the people you work with and listen well, turning what you hear into practical next steps. You can spot early signs that a member or customer may be disengaging or at risk of leaving, and you know how to act on this. You are confident using a CRM to keep clear, consistent records and share insights with colleagues. You communicate clearly and persuasively in writing, in person and online, and are comfortable presenting to different audiences.

You must be well organised and can manage a varied portfolio without losing sight of the detail. You enjoy working across teams and bringing in the right colleagues at the right time. You will thrive in a remote-first team built on collaboration, openness and shared accountability.

You must be organised and can manage a varied portfolio without losing sight of the detail. You enjoy working across teams and bringing in the right colleagues at the right time. You will thrive in a remote-first team built on collaboration, openness and shared accountability.

An interest in UK higher education and an understanding of the pressures facing the sector will be a real advantage in this role. If you do not have a sector background but do have relevant experience, we would still love to hear from you.

Working at QAA

We are a UK based remote first agency built on trust and flexibility, where we focus on outcomes rather than location. This supports strong delivery, collaboration and colleague wellbeing.

While most work is carried out remotely, there are occasional opportunities to come together in person for collaboration, engagement or specific activities where this adds value.

Our commitment to inclusion

QAA is committed to equity, diversity and inclusion and values the contribution that people from different backgrounds, experiences and perspectives bring.

We aim to create an environment where everyone feels respected, able to be themselves and supported to contribute and achieve their best. No matter what their identity or background.

We are committed to ensuring an accessible and fair recruitment process. If you require any reasonable adjustments to participate in any part of the recruitment process, please contact us at [e-mail] so we can support your needs.

If you have not heard from QAA within three weeks of the closing date, please assume your application has not been successful on this occasion. Due to the volume of applications, we are unable to provide individual feedback.