Secretarial Services Manager – Lead & Elevate Support

CMS Law; Greater London; Vor Ort; GBP 55.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid working policy

Generous bonus scheme

Up to 25 days holiday (rising to 28)

Private medical insurance

Enhanced parental leave

Disability accommodations

Zusammenfassung

CMS Law in London seeks a seasoned ASSM to lead the secretarial function, aligning resource to partner needs and client service delivery. You will mentor staff, manage Workday processes, and drive improvements across the Practice Group.

You will collaborate with HoSS/SSM and other offices, ensuring high standards and effective operations in a hybrid working model with a strong focus on people development and service excellence.

Qualifikationen

• Proven supervisory/management experience in a similar role (min 3 years).
• Experience in a professional services environment, ideally within a law firm.
• Ability to lead a team and command respect; strong IT skills (Word, Excel, PowerPoint, Copilot, MS Teams).

Aufgaben

• Manage all secretarial staff (office and home) within the Practice Group daily.
• Mentor and develop PA, Team Secretary, Admin Apprentice pathways; monitor learning and career progression.
• Oversee day-to-day workflow, ensure sufficient secretarial resource and cross-office collaboration.
• Encourage cross-practice collaboration and arrange cover for absences.
• Manage Workday annual leave, sickness absence, and records; coordinate new joiners and buddy system.
• Conduct annual/interim/probation reviews; lead appraisals and salary moderation.
• Review strategic plans; allocate secretarial support; contribute to recruitment decisions.
• Monitor working hours; manage emails/groups/leavers/joiners; track sabbaticals/secondments.
• Coordinate floor plans with Workplace Manager; quality-check output and adherence to standards.
• Lead Apprenticeship Programme participation and new hire onboarding; drive process improvements and AI adoption.

Kenntnisse

People management

Team leadership

Stakeholder management

Organisational skills

Communication skills

Confidentiality

Adaptability

Problem solving

Tools

Workday

Jobbeschreibung

CMS Law in London seeks a seasoned ASSM to lead the secretarial function, aligning resource to partner needs and client service delivery. You will mentor staff, manage Workday processes, and drive improvements across the Practice Group.

You will collaborate with HoSS/SSM and other offices, ensuring high standards and effective operations in a hybrid working model with a strong focus on people development and service excellence.