Assistant Secretarial Services Manager – Multiple Opportunities

DiverseJobsMatter; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Professional development opportunities

Job summary

DiverseJobsMatter is seeking an Assistant Secretarial Services Manager for a leading international law firm in Central London. The role is hybrid with minimum 50% office attendance, 9:30am–5:30pm, providing high-quality support to partners and fee earners.

You will lead a team of Legal PAs and Secretaries, manage workload, recruitment, performance reviews, and drive efficiency with senior stakeholders. Minimum three years in a supervisory role within professional services, preferably law, and

Qualifications

• Minimum three years' experience in a supervisory or management role within a professional services environment.

Responsibilities

• Lead, manage and develop a team of Legal PAs, Secretaries and administrative support professionals.
• Oversee daily workflow, resource allocation and workload distribution.
• Manage performance reviews, probation assessments, absence management and team development.
• Coordinate recruitment, onboarding, training and mentoring initiatives.
• Build strong working relationships with partners, fee earners and business services teams.
• Identify opportunities to improve processes, streamline workflows and enhance operational efficiency.
• Support senior practice group leadership with organisational and operational activities.
• Promote collaboration, consistency and best practice across the wider secretarial function.

Skills

Team leadership

Workflow management

Stakeholder management

Microsoft Office

Communication skills

Organisational skills

Tools

MS Office

Job description

Assistant Secretarial Services Manager – Multiple Opportunities

Location: Central London

Working Pattern: Hybrid – minimum 50% office attendance

Hours: 9:30am–5:30pm, with flexibility as required

Salary: Competitive, dependent on experience

About the Role

Owen Reed is recruiting experienced Assistant Secretarial Services Managers on behalf of a leading international law firm based in Central London.

These opportunities are ideal for established secretarial team leaders and managers looking to take the next step in their careers within a dynamic, professional legal environment.

You will oversee the day-to-day management of secretarial teams, ensuring partners and fee earners receive an efficient, consistent and high-quality support service. You will also work closely with senior stakeholders to drive operational improvements, develop team capabilities and maintain excellent service standards.

Key Responsibilities

• Lead, manage and develop a team of Legal PAs, Secretaries and administrative support professionals.
• Oversee daily workflow, resource allocation and workload distribution.
• Manage performance reviews, probation assessments, absence management and team development.
• Coordinate recruitment, onboarding, training and mentoring initiatives.
• Build strong working relationships with partners, fee earners and business services teams.
• Identify opportunities to improve processes, streamline workflows and enhance operational efficiency.
• Support senior practice group leadership with organisational and operational activities.
• Promote collaboration, consistency and best practice across the wider secretarial function.

About You

• Minimum three years' experience in a supervisory or management role within a professional services environment.
• Previous experience within a law firm is highly desirable.
• Proven ability to lead, motivate and develop high-performing support teams.
• Strong understanding of legal secretarial operations, workflow management and resource planning.
• Excellent communication, organisational and stakeholder management skills.
• Confidence handling performance matters and resolving operational challenges.
• A proactive, solutions-focused approach with the ability to drive continuous improvement.
• Strong Microsoft Office skills and confidence using modern workplace technologies.

What's on Offer?

• The opportunity to join a prestigious international law firm.
• A competitive salary and comprehensive benefits package.
• Hybrid working arrangements.
• A supportive working environment with opportunities for professional development.
• A highly visible management role with genuine scope to influence team performance and operational delivery.