Second Line IT Support Technician

Syntax Consultancy; Norwich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A well-established IT services company in Norwich seeks a 2nd Line IT Support Technician for a permanent position. The role includes supporting and maintaining IT networks, with a salary of £28,000 - £36,000. Benefits comprise hybrid work, healthcare, and more. Join us for an immediate start!

Benefits

Hybrid work 2 days/week WFH

25 days holiday plus bank holidays

Pension scheme

Profit share

Private healthcare

Gym membership

Free parking

Enhanced maternity/paternity leave

Qualifications

• Experience in 2nd Line IT Support.
• Familiar with Windows Server and IT Managed Services.
• Full UK Driving Licence preferred.

Responsibilities

• Supporting, installing, configuring, and maintaining IT networks.
• Troubleshooting, diagnosis, and resolution of IT issues.
• Involvement in IT deployments, migrations, and upgrades.

Skills

Windows Server

IT networking

Troubleshooting

Technical Environment

Job description

Second Line IT Support Technician

Type: Permanent
Location: Norwich (Hybrid)
Salary: £28,000 - £36,000 (DOE)

We are seeking a skilled 2nd Line IT Support Technician with expertise in Windows Server and IT networking. The ideal candidate will also have some experience working in IT Managed Services (MSP).

This is an excellent opportunity to join a well-established IT services company located in Norwich, offering hybrid work and an immediate start preferably in November.

Benefits include: Hybrid 2 days/week WFH, 25 days holiday (plus BHs), pension, profit share, private healthcare, gym, free parking, enhanced maternity/paternity leave, and more.

Key skills, experience, and tasks include:

• Supporting, installing, configuring, and maintaining IT networks, Windows Server, and Desktop environments.
• Troubleshooting, diagnosis, and resolution of IT problems to 2nd line level.
• Project-based work including IT deployments, migrations, and upgrades.
• Full UK Driving Licence and own transport preferred.
• Technical Environment: Windows Server, Office, MS Exchange, DNS/DHCP, Routers, Switches, VPN configuration, Firewalls, SharePoint, Azure AD.

A proud equal opportunities employer that encourages applications from qualified candidates regardless of race, disability, sex, age, sexual orientation, gender reassignment, religion, or marital status. We believe everyone has the right to be themselves at work.