Second Line Engineer - IT

Eteach; Andover; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking an IT 2nd Line Support Engineer to join their dynamic IT team. This role is pivotal in providing hands-on support to both staff and students, ensuring smooth operation of IT systems. The ideal candidate will have a strong background in IT support, particularly with Microsoft 365, and exceptional customer service skills. With a commitment to professional standards and a collaborative spirit, you will thrive in this supportive environment. Join a forward-thinking organization that values your contributions and offers a range of benefits including flexible working and professional development opportunities.

Benefits

Defined contribution pension scheme

Free on-site parking

Occupational Sick Pay Scheme

Occupational Maternity Pay Scheme

Flexible Working Policy

Holiday entitlement of 23 days

Employee assistance scheme

On-site gym

Discounted hair and beauty treatments

Support for professional qualifications

Qualifications

• Experience in delivering excellent customer service.
• Good level of end-user IT experience.

Responsibilities

• Provide hands-on support to staff and student end users.
• Work to objectives set by the IT Service Manager.

Skills

Microsoft 365 Administration

Customer Service

Interpersonal Skills

IT Support

Job description

IT 2nd Line Support Engineer

Salary: Up to £29,163 per annum (dependent upon qualifications and experience)

Working pattern: Full-time (37 hours per week, 52 weeks per year)

Location: Andover Campus

Closing date: 21 May 2025

Job Description

You will work within the IT team alongside the IT Services Manager and other Engineers, providing hands-on support to staff and student end users of IT systems. Candidates should come from an IT background with experience in delivering excellent customer service, and possess the confidence to assist users at all skill levels.

Responsibilities include working to objectives and timescales set by the IT Service Manager and senior team, adhering to professional standards, college policies, procedures, and legal requirements. A good level of end-user IT experience, particularly with Microsoft 365 administration, is essential.

The role involves interaction with teaching, business, and student IT users, so excellent interpersonal skills are required.

Additional Information

We reserve the right to close this vacancy early if sufficient applications are received.

Benefits

• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Flexible Working Policy
• Holiday entitlement of 23 days plus Public and Bank Holidays, along with college closure days at Christmas
• Access to an employee assistance scheme
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including plants, flowers, fruits & vegetables, fish, venison, and turkey
• Access to discounted hair and beauty treatments at the Andover campus
• Opportunity to attend CPD events and support for professional qualifications
• Various food outlets and eateries offering good value food and drinks
• A nursery on the Sparsholt campus operated by a commercial provider